Operations Manager

Overview

We are seeking a highly organized and proactive Office Manager to oversee daily operations and ensure the smooth functioning of our office environment. The ideal candidate will possess strong leadership skills and a comprehensive understanding of administrative tasks, human resources, and vendor management.

This role is essential in supporting our team and enhancing productivity through effective schedule management and event planning.

Responsibilities

• Uphold and follow Two Maids General Standards to maintain consistent quality and performance.

Job Requirements,

• Must be 21 years of age or older
• Must be available from 7:45 AM - 5:00 PM, Monday - Friday
• Must possess strong verbal and written communication skills.
• Must have a neat, safe and well-maintained automobile
• Must be effective in conflict resolution and problem-solving
• Must demonstrate good organization and time management
• Must possess high school diploma or higher
• College degree preferred but not required
• Must satisfactorily complete a nationwide criminal background check
• Managerial: Must have at least 1 year in a similar role

Job Type: Full-Time Starting Salary: $36,000.00- $45,000.00 year plus Potential Bonuses No cap on salary it is based on store revenue.

Job Location:· Tallahassee, FL Required experience:· Managerial: 1-2 year

• Ensure full understanding and compliance with all company policies, procedures, standards, guidelines, and training programs.
• Oversee and manage all aspects of personnel decisions, including hiring, terminations, disciplinary actions, and employee motivation.
• Lead and participate actively in training initiatives, including New Hire Orientation and hands-on field training within client homes.
• Deliver exceptional customer service, ensuring high levels of client satisfaction across the office location.
• Provide direct support for sales efforts through phone, email, and in-person interactions, building strong customer relationships.
• Manage scheduling and customer relationship management (CRM) using the Two Maids software system.
• Oversee, monitor, and manage employee compensation, ensuring accurate reporting and distribution of payments.
• Handle financial transactions, including the collection and processing of personal checks, cash, and credit card payments.
• Ensure quality control across all office and field operations, including the oversight of house cleanings and office processes.
• Maintain proper organization and secure storage of customer and employee records.
• Monitor and manage cleaning supplies, office equipment, and ensure proper maintenance of office infrastructure.
• Oversee and maintain the office's IT systems, ensuring smooth technological operations.
• Provide on-the-ground marketing support, engaging directly with the local community to promote services.
• Ensure office cleanliness and uphold a professional and organized work environment.

Job Type

Full-time

Pay: $36,000.00 - $45,000.00 per year

Ability to Commute:

• Pensacola, FL 32504 (Preferred)

Ability to Relocate:

• Pensacola, FL 32504: Relocate before starting work (Preferred)

Work Location: In person