Customer Success Manager

Customer Success Manager | Sales & Leadership

Total Exteriors LLC

Earn $125,000–$150,000 Annually | Base Salary + Uncapped Commission & Performance Bonuses

Job Type: Full-Time | On-Site

Base Salary: $50,000 + Commission + Performance Incentives

Are You a Natural Leader Who Loves People, Sales, and Winning?

What if you could build a six-figure career doing what you do best — connecting with people, leading a team, and turning opportunities into results?

At Total Exteriors, we're looking for an exceptional Customer Success Manager who brings energy, confidence, emotional intelligence, and a passion for helping people.

This isn't your typical office management position. And it's not a traditional sales management job.

It's an opportunity to become the heartbeat of one of our locations, take ownership of the customer experience, support a high-performing outside sales team, and earn an exceptional income based on your results.

Our goal is to provide the right person with the opportunity to earn $125,000–$150,000 annually through salary, commissions, and performance incentives.

If you're the person everyone turns to for answers, the one who keeps things moving, and the one who knows how to turn a conversation into a sale, we want to meet you.

What Makes This Opportunity Different?

Leadership Without the Traditional Management Headaches

You'll be a key leader at your location, keeping the team organized, motivated, and accountable. You won't be responsible for recruiting, hiring, or training outside sales representatives.

Real Earning Potential

You'll receive a $50,000 base salary plus opportunities to earn substantial commissions and performance incentives. Your ability to influence sales and help customers make confident decisions directly impacts your income.

Build Relationships, Not Just Transactions

You'll work with homeowners making important decisions about their homes. Your job is to create trust, provide exceptional service, and help them move forward with confidence.

Be the Person Who Makes It All Happen

You'll be the central connection between our customers, inside sales, and outside sales representatives. Your leadership will make a measurable difference every day.

What You'll Be Doing

• Own the Inside Sales Experience: Answer incoming calls, respond to customer inquiries, qualify opportunities, and schedule appointments for our outside sales team.
• Close Sales & Earn Commission: Follow up with homeowners, overcome objections, recover unsold opportunities, and help outside sales representatives close more deals.
• Lead Through Accountability: Keep outside sales representatives accountable for customer follow-up, CRM updates, and outstanding sales commitments.
• Create an Exceptional Customer Experience: Build relationships with homeowners and make every customer feel valued, informed, and confident.
• Take Ownership of Your Location: Be the on-site leader who helps maintain a professional, organized, positive, and results-driven environment.
• Drive Performance: Monitor appointments, sales opportunities, follow-up activity, and overall sales performance.
• Partner With Leadership: Work directly with our Director of Sales to identify opportunities, solve problems, and continuously improve results.

Who We're Looking For

We're looking for someone who combines the confidence of a sales professional with the organization and emotional intelligence of a great leader.

You'll thrive here if you:

• Have a naturally outgoing, confident, and engaging personality.
• Love talking to people and building meaningful relationships.
• Have strong sales instincts and know how to confidently ask for the sale.
• Are highly organized and comfortable holding others accountable.
• Have a positive, solution-oriented attitude.
• Can balance warmth and empathy with high expectations.
• Take initiative without needing someone to tell you what to do.
• Are motivated by performance-based compensation and personal growth.
• Enjoy being part of a competitive, supportive, high-performing team.

Experience That Will Help You Succeed

Previous experience in inside sales, customer success, sales leadership, account management, or a high-performing customer-facing role is preferred.

Experience in home improvement, remodeling, roofing, siding, windows, or other high-ticket sales is a plus, but not required.

We're more interested in your personality, leadership ability, sales mindset, and drive to succeed than a specific industry background.

Compensation & Earning Potential

We believe exceptional performance deserves exceptional compensation.

Base Salary: $50,000 annually

Target Total Annual Earnings: $125,000–$150,000

Your compensation opportunities include:

• Uncapped Sales Commissions: Earn a 50% share of the applicable commission pool on eligible sales you directly help close, subject to the company's commission plan.
• Appointment Performance Bonuses: Earn incentives for qualified appointments that are completed.
• First-Visit Closing Bonuses: Earn additional incentives when your scheduled appointments turn into sales on the first visit.

The more opportunities you create, the more customers you help, and the more sales you influence, the greater your earning potential.

The $125,000–$150,000 range is a target earning opportunity, not guaranteed compensation. Actual earnings depend on individual performance, eligible sales, job margins, and applicable commission and incentive terms.

Why Total Exteriors?

Total Exteriors is a growing exterior remodeling company specializing in roofing, siding, windows, and home exterior improvements.

We're building a company where talented people can take ownership, grow professionally, and be rewarded for the value they bring.

We believe in creating an environment where strong communicators, natural leaders, and ambitious professionals have the opportunity to build meaningful, financially rewarding careers.

We want someone who isn't just looking for another job.

We want someone who wants to build something, make an impact, and be rewarded for doing it exceptionally well.

Ready to Take the Next Step?

If you're a confident communicator, a natural leader, and someone who loves the excitement of closing a sale, this could be the opportunity you've been looking for.

Apply today and tell us why you'd be a great fit for the Total Exteriors team.

Total Exteriors LLC is an equal opportunity employer. We welcome qualified applicants from all backgrounds.

Pay: $50,000.00 - $150,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Tell us about a time you helped close a sale or turned an unhappy or undecided customer into a successful outcome.
• Are you comfortable holding sales professionals accountable for follow-up, deadlines, and customer communication?
• What excites you most about an opportunity with a base salary and significant performance-based earning potential?

Work Location

In person