Operations Manager - Cleaning & Restoration

TOP Cleaning & Restoration | Lyndonville, VT

Salary: $85,000–$95,000 per year

Job Type: Full-Time, Salaried

Schedule: Monday–Friday, with flexibility for emergencies and operational needs

Location: Lyndonville, Vermont, with jobsite visits throughout Vermont and New Hampshire

Benefits:

• 3 Weeks Paid Vacation
• 1 Week Paid Sick Leave
• Established, Family-Owned Company
• Leadership and Professional Growth Opportunities

Job Description

ARE YOU A NATURAL LEADER WHO KNOWS HOW TO MOTIVATE PEOPLE, MANAGE OPERATIONS, AND GET RESULTS?

TOP Cleaning & Restoration is seeking an experienced, motivated, and highly organized Operations Manager to join our leadership team!

Established in 1982, TOP Cleaning & Restoration is a locally owned company providing professional cleaning, restoration, and emergency services throughout Vermont and New Hampshire.

We're looking for someone who can take charge of daily operations, lead our technicians, improve productivity, and maintain the high standards our customers have come to expect.

Previous restoration industry experience is a plus, but not required. We're looking for someone with strong management skills, excellent judgment, accountability, and the ability to lead a team.

This position is primarily office-based but includes regular visits to active jobsites, supervising work in progress, resolving challenges, and assisting crews in the field when necessary.

Key ResponsibilitiesTeam Leadership & Employee Management

• Oversee and supervise daily field operations and technicians.
• Lead, motivate, mentor, and develop employees.
• Monitor attendance, productivity, efficiency, and job performance.
• Establish clear expectations and hold team members accountable.
• Conduct employee performance evaluations and provide coaching.
• Assist with hiring, onboarding, and employee training.
• Promote a positive, professional, and team-oriented work environment.

Daily Operations & Scheduling

• Work directly with the General Manager and Office Manager to coordinate daily operations.
• Oversee crew scheduling, job assignments, and resource allocation.
• Ensure technicians are properly prepared and equipped for their assigned work.
• Monitor multiple active projects and ensure timely completion.
• Adjust schedules and resources to meet changing operational needs.
• Coordinate emergency service calls and project priorities.

Project Management & Quality Control

• Oversee residential and commercial cleaning and restoration projects.
• Perform regular jobsite visits, inspections, and quality-control checks.
• Monitor job progress and ensure work meets company standards.
• Address unexpected issues and implement practical solutions.
• Coordinate with customers, vendors, and subcontractors when necessary.
• Review job documentation and ensure accurate project records.
• Assist crews in the field when needed.

Productivity & Financial Performance

• Monitor project labor hours, productivity, and job costs.
• Identify opportunities to improve efficiency and reduce unnecessary expenses.
• Ensure projects are completed within established budgets and timelines.
• Work with the General Manager to improve operational performance and profitability.
• Reduce callbacks, wasted labor, and unnecessary downtime.

Equipment, Vehicles & Safety

• Oversee company vehicles, tools, equipment, and inventory.
• Establish and maintain equipment inspection and maintenance procedures.
• Ensure crews maintain clean, organized, and properly stocked vehicles.
• Enforce company safety policies and applicable workplace safety requirements.
• Promote safe, professional work practices on every project.

Customer Service & Communication

• Maintain positive relationships with customers and business partners.
• Respond professionally to customer concerns and resolve service-related issues.
• Ensure clear communication between management, office personnel, and field technicians.
• Support the company's commitment to quality workmanship and customer satisfaction.

Qualifications & Skills

We're looking for someone who brings strong leadership, accountability, and operational management experience.

• 3–5 years of supervisory or management experience in cleaning, restoration, construction, or a related service business preferred.
• Proven ability to lead employees, manage schedules, and oversee multiple projects.
• Strong understanding of productivity, labor management, job costing, and quality control.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to make sound decisions and solve problems independently.
• Comfortable using and learning technology for scheduling, reporting, and documentation.
• Valid driver's license and acceptable driving record.
• High school diploma or GED required; additional education or equivalent leadership experience preferred.
• Willingness to perform regular jobsite visits and work alongside field crews when necessary.
• Ability to inspect jobsites, navigate stairs and ladders, access work areas safely, and lift up to 50 pounds with reasonable accommodations where applicable.

IICRC certifications and restoration industry experience are preferred but NOT required.

Compensation & Benefits

Annual Salary: $85,000–$95,000

Compensation based on experience, qualifications, and demonstrated leadership abilities.

• 3 Weeks Paid Vacation
• 1 Week Paid Sick Leave
• Full-Time Salaried Position
• Primarily Office-Based with Regular Field Visits
• Opportunity to Lead and Develop an Established Team
• Long-Standing Company Reputation Since 1982

Who Will Succeed in This Position?

We are not simply looking for someone to supervise employees.

We are looking for someone who takes ownership, leads by example, and gets things done!

The ideal candidate is someone who:

• Takes initiative without needing constant direction.
• Knows how to motivate people while holding them accountable.
• Can manage several responsibilities without losing focus.
• Identifies problems and develops solutions.
• Understands that productivity and quality must go hand in hand.
• Is comfortable making decisions and accepting responsibility.
• Enjoys developing employees and building a strong team.
• Isn't afraid to roll up their sleeves when necessary.

If you're an experienced manager looking for a rewarding leadership opportunity with an established company, we'd love to hear from you!

Apply Today!

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• Paid time off

Work Location: In person