Italian Catering Operations Manager

Job Summary

Tony's Di Napoli is seeking an experienced and organized Italian Catering Operations Manager to oversee catering services, coordinate event logistics, and ensure high standards of food quality and customer satisfaction. The ideal candidate will have strong leadership skills, experience managing catering operations, and a solid understanding of Italian cuisine and hospitality.

This role involves supervising catering staff, managing orders and schedules, coordinating with kitchen teams, and ensuring successful execution of catering events.

Key Responsibilities

• Oversee daily catering operations and coordinate event service activities
• Manage catering bookings, customer requests, and event requirements
• Work with kitchen leadership to plan menus, quantities, and food preparation schedules
• Coordinate catering deliveries, setup arrangements, and service timelines
• Supervise, train, and support catering staff and event service teams
• Monitor food quality, portion sizes, packaging, and presentation standards
• Develop catering proposals, cost estimates, and service plans
• Manage catering inventory, supplies, equipment, and vendor coordination
• Review orders and event details to ensure accuracy and completeness
• Communicate with customers regarding menus, dietary requirements, and special requests
• Monitor operational expenses and help control food and labor costs
• Resolve customer concerns and address event-related issues professionally
• Maintain accurate catering records, schedules, and performance reports
• Ensure compliance with food safety, sanitation, and company procedures
• Identify opportunities to improve catering workflows and customer service

Qualifications

• Previous catering, restaurant, hospitality, or food service management experience required
• Experience supervising employees and coordinating events
• Familiarity with Italian cuisine and catering menu planning preferred
• Strong leadership, communication, and organizational skills
• Excellent customer service and problem-solving abilities
• Experience with budgeting, inventory control, and cost management
• Ability to manage multiple events, deadlines, and priorities
• Knowledge of food safety, sanitation, and allergen-handling standards
• Proficiency with basic computer applications and operational recordkeeping
• Professional attitude and ability to work effectively in a fast-paced environment

Benefits

• Competitive salary
• Paid training and professional development
• Employee meal benefits, where available
• Opportunities to develop leadership and event management skills
• Collaborative hospitality team environment
• Career advancement opportunities

About the Company

Tony's Di Napoli is known for its Italian dining experience and family-style cuisine. Its restaurant operations emphasize generous portions, hospitality, and a welcoming atmosphere. The Italian Catering Operations Manager supports these goals by coordinating catering services, leading staff, and ensuring that food and event arrangements meet customer expectations.

Pay: $20.00 - $25.00 per year

Benefits:

• Relocation assistance

Work Location: In person