Product Owner 5527

Product Owner Direct Hire Onsite in Atlanta We are looking for a highly motivated and self-driven Product Owner to join our team to support the technology conceptualization and product delivery of best-in-class tools to serve our frontline teams effectively.

As part of the Tools and Technology team, you will play a critical role in redefining customer and employee experiences by setting new technology standards for thousands of ACS employees. We are seeking a Product Owner to support product development and improvements from ideation, roadmapping to execution and adoption.

Responsibilities

• Lead and mentor Analysts in gathering, translating, and communicating business requirements to technical and non-technical stakeholders.
• Manage squad/pod backlogs, prioritizing work and balancing stakeholder needs within Agile delivery teams.
• Partner with UX/UI teams to design customer-facing digital experiences for informational and transactional products.
• Use data and analytics to drive product strategy, roadmap decisions, feature prioritization, adoption, and performance improvements.
• Collaborate with Product Managers, Product Owners, and stakeholders to refine requirements and accept completed work against defined criteria.
• Align cross-functional initiatives with other Product Owners to ensure consistency and coordination across teams.
• Convert product goals into features, user stories, acceptance criteria, and functional requirements.
• Participate in Agile ceremonies, including backlog refinement, sprint planning, daily standups, reviews, demos, and retrospectives.
• Identify opportunities to improve revenue, customer experience, employee engagement, and operational effectiveness.
• Provide regular project updates and status reporting to stakeholders, sponsors, and leadership.
• Support organizational engagement, communication, change management, and feedback initiatives.
• Develop strategic and tactical plans that promote employee safety, wellbeing, and a safety-focused culture.
• Own the creation and maintenance of clear, actionable user stories for development teams.
• Provide ongoing feedback during sprint reviews to ensure continuous product improvement.
• Maintain strong stakeholder relationships and communicate product progress, outcomes, and risks.
• Partner with stakeholders and Product Managers to shape product vision, strategy, and data-driven solutions.
• Champion Agile best practices and foster a culture of continuous improvement.
• Utilize tools such as Agility and Aha! to manage product delivery, monitor progress, and maintain data integrity.

Qualifications

Agile Product Management training and experience Proven experience as a Product Owner (or similar role), in a dynamic agile environment Demonstrated initiative and ability to manage multiple priorities Proficiency in written and oral communications and ability to produce concise, relevant documents and presentations Curious mindset, willing to ask “how might we” or “why” to drive innovation and high performance Preferred Qualifications Strong understanding of agile practices and principles, with a certification in Agile methodology preferred

Human Centered

Design experience or practice Experience with internal and external facing channels Experience with digital.ai (Agility/VersionOne) or Jira Benefits And Perks: Competitive salary, industry-leading profit sharing program, and performance incentives 401(k) with generous company contributions up to 9%.

Paid time off including vacation, holidays, paid personal time, maternity and parental leave Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health Domestic and International space-available flight privileges for employees and eligible family members.

Career development programs to achieve your long-term career goals World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies Recognition rewards and awards through the platform Unstoppable Together Access to over 500 discounts, specialty savings and voluntary benefits such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare