Systems and Business Intelligence Analyst

We are not providing relocation expenses for this position.

Company Overview

The Osborn is a 501(c)(3) not-for-profit charitable organization founded in 1908. It provides a continuum of care, and Osborn Home Care offers licensed home care services in New York and homemaker companion services in Connecticut.

As a member of the IT team, the Systems & Business Intelligence Analyst is responsible for transforming organizational data into trusted, actionable information and helping The Osborn adopt AI responsibly. The role serves as the primary owner of enterprise dashboards, business intelligence reporting, and related automation solutions.

The position leads the evaluation and practical adoption of approved AI capabilities, including use-case identification, testing, governance, staff enablement, and ongoing measurement. The analyst also provides targeted administration and support for the systems and integrations that supply business intelligence data.

Responsibilities include:

· Serving as the business owner and primary administrator for enterprise dashboards, scorecards, reports, semantic models, and business intelligence workspaces.

· Gathering, analyzing, and translating business requirements into data, reporting, integration, and automation solutions.

· Query, combine, cleanse, transform, and validate data from approved systems using SQL, Power Query, APIs, files, and supported connectors.

· Serving as the IT department’s lead resource for the responsible evaluation, adoption, and ongoing improvement of artificial intelligence tools.

· Design, build, test, document, and support workflow automations using Microsoft Power Automate and approved Microsoft 365 tools.

· Automate recurring data collection, approvals, notifications, report distribution, exception handling, and other manual processes where automation improves accuracy or efficiency.

· Administering and supporting assigned business applications, reporting platforms, gateways, data connections, and related system integrations.

· Coordinating user access, configuration, upgrades, testing, issue resolution, and vendor support for assigned systems.

· Troubleshooting issues and concerns of users.

Position Requirements:

· Bachelor’s degree in information systems, computer science, data analytics, business intelligence, or a related field, or an equivalent combination of education and relevant experience.

· Five or more years of experience in business intelligence, data analytics, application administration, systems integration, or a related technology role.

· Demonstrated experience owning production dashboards and reporting solutions from requirements through ongoing support.

· Experience supporting AI, automation, or data-driven improvement initiatives in a business environment.

· Experience in healthcare, senior living, or another regulated environment is preferred.

Required Technical Knowledge

· Strong hands-on experience with Tableau and Microsoft Power BI, including dashboard design, calculated measures, data modeling, permissions, publishing, refresh management, and performance optimization.

· Working knowledge of Microsoft Power Automate, including cloud flows, approvals, connectors, triggers, actions, error handling, monitoring, and support.

· Proficiency with SQL and experience extracting, transforming, reconciling, and validating data from multiple systems.

· Expert knowledge of Microsoft 365, including Excel, SharePoint, Teams, CoPilot and related data and collaboration capabilities.

· Understanding of APIs, data gateways, scheduled refreshes, identity and access management, service accounts, and integration concepts.

· Experience evaluating or administering generative AI, machine learning, or AI-enabled business applications, with an understanding of human review, data privacy, security, and responsible use.

· Knowledge of data governance, data quality, master data, metric definitions, role-based access, and auditability.

· Familiarity with enterprise applications used in senior living or healthcare, including clinical, financial, workforce, dining, resident engagement, or facilities systems, is preferred.

Pay: $85,000.00 - $92,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person