Product Owner - Digital Messaging

Job Details

Title: Product Manager - Technology

Location: Austin, TX 78758

Duration: 12+ Months Contract

Pay Range: $50-63/hr

Job Title: Product Owner

Overview

Due to increased demand and volume, our team is expanding and seeking a Product Owner to support a high-volume digital messaging environment. The ideal candidate will have experience working in Agile teams, managing requirements from discovery through implementation, and collaborating with stakeholders across the organization.

Required Qualifications

• 3-5 years of Product Owner experience.
• Strong understanding of Agile methodologies and Agile ceremonies.
• Ability to independently manage initiatives from discovery through implementation.
• Experience gathering and documenting requirements, use cases, and business processes.
• Ability to communicate technical concepts effectively to both business and technical partners.
• Strong stakeholder management and facilitation skills.
• Excellent communication skills, particularly when working with senior leadership and upper management.
• Ability to multitask, prioritize competing requests, and adapt quickly in a fast-paced environment.
• Experience working through ambiguous or incomplete requests and translating them into actionable requirements.

Preferred Qualifications

• Knowledge of AI tools and the AI space.
• Experience working with CMS tools, websites, mobile applications, SMS messaging, or push notification platforms.
• Salesforce Marketing Cloud (SFMC) knowledge is a plus.
• Financial services industry experience is a plus but not required.

Responsibilities

• Partner with business stakeholders to review, understand, and prioritize incoming requests.
• Lead requirements gathering and documentation efforts, including use cases and functional requirements.
• Coordinate with content writing teams, business owners, upstream teams, technical partners, and architects to ensure successful delivery.
• Facilitate stakeholder meetings and drive alignment across cross-functional teams.
• Participate in Agile ceremonies and support multiple Scrum teams.
• Ensure requests are properly assigned, tracked, and executed through completion.
• Act as a subject matter expert on customer communications, client experience, and customer journeys.
• Work within a digital messaging organization consisting of six Scrum teams and collaborate across multiple lines of business.
• Support communication initiatives related to web, app, SMS, push notifications, and other digital channels.

Day-to-Day Activities

• Review and assess incoming requests.
• Clarify ambiguous requirements and identify necessary stakeholders.
• Coordinate work across business, content, and technology teams.
• Create and maintain project and requirements documentation.
• Support delivery from initial request through implementation.
• Manage a high volume of requests while maintaining quality and timelines.