Operations Manager

Company Description

The Elevated Collective is a trusted real estate agency dedicated to helping clients find their dream homes and investment properties. With a team of experienced and passionate agents, We are seeking a passionate Operations Manager to help elevate our space!

Role Description

This is a full-time hybrid role for an Operations Manager at The Elevated Collective.

As Operations Manager, you will be pivotal in maintaining operational efficiency, holding the team accountable to performance standards, and driving results.

Key responsibilities include

Agent Accountability: Ensure all agents are on track to meet their quarterly goals by

closely monitoring their performance and discussing any obstacles with the team lead.

Performance Tracking

Regularly review agent KPIs and track progress toward hitting

quarterly objectives, ensuring team accountability and productivity.

Systems Management

Manage and optimize systems (e.g., CMA Follow UP Boss, Zillow) to

ensure seamless operation and effective reporting.

Process Improvement

Identify and implement strategies to improve efficiency and

overall team performance.

Project Coordination

Lead and organize key events, including client appreciation

events, team meetings, and training sessions.

Onboarding & Training

Support new agents and staff through effective onboarding

and training processes to quickly integrate them into the team.

Recruiting and nurturing agents outside of our team.

The role is located in Ferndale, MI with the flexibility for some work from home.

Qualifications

• Communication and Customer Service skills
• Office Administration skills
• Familiarity with Office Equipment
• Strong organizational and multitasking abilities
• Attention to detail and problem-solving skills
• Experience in office management or related field
• Proficiency in Google Office suite
• Associate's preferred

Job Type: Full-time

Pay: Up to $55,000.00 per year

Ability to Commute:

• Ferndale, MI 48220 (Required)

Ability to Relocate:

• Ferndale, MI 48220: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Ferndale, MI 48220