Front-of-House and Marketing Lead

EXPO & MARKETING LEAD --------------------------

The Crab Pad | Chicago, IL

Are you outgoing, energetic, creative, and someone who naturally takes initiative?

The Crab Pad is looking for an EXPO & MARKETING LEAD to join our team!

We're looking for someone who loves interacting with people, enjoys being hands-on in a fast-paced restaurant, and has an eye for capturing great moments.

This position combines front-of-house support, guest experience, and content creation. Your primary responsibility is helping lead the floor and making sure our guests are taken care of, while also recognizing opportunities to showcase The Crab Pad through photos and videos.

YOUR RESPONSIBILITIES

Restaurant Operations & Guest Experience

• Greet and welcome guests as they arrive.
• Run food to tables and ensure orders are delivered accurately.
• Check on guests throughout their dining experience.
• Assist servers and support the front-of-house team.
• Clear and reset tables.
• Help maintain a clean, organized, and welcoming dining room.
• Keep an eye on the overall flow of the restaurant.
• Recognize guest needs and take action before being asked.
• Help resolve customer concerns and create a great dining experience.

Marketing & Content Creation

• Capture photos and videos of food, customers, celebrations, and behind-the-scenes moments.
• Recognize opportunities to create content throughout the shift.
• Approach large parties and celebrations to ask permission to capture photos and videos.
• Record short-form content for Instagram and TikTok.
• Stay aware of social media trends and bring creative ideas to the team.
• Upload and organize photos and videos in our marketing folder.

WHO WE'RE LOOKING FOR

• Outgoing, friendly, and comfortable approaching customers.
• A natural leader who enjoys helping and motivating others.
• Creative with a good eye for photos and videos.
• Comfortable recording content using a smartphone.
• Familiar with Instagram, TikTok, and social media trends.
• Observant and able to see the bigger picture.
• Takes initiative instead of waiting to be told what to do.
• Reliable, organized, energetic, and able to multitask.
• Enjoys working in a fast-paced restaurant environment.

THE PERSONALITY WE WANT

We want someone who sees a busy restaurant and knows where help is needed.

Someone who sees a birthday celebration and thinks, "That's a great moment to capture!"

Someone who sees an opportunity and takes action.

We value people who bring ideas, take ownership, support their teammates, and genuinely care about the guest experience.

This is an opportunity for someone who wants to grow into a leadership role and make an impact beyond their everyday responsibilities.

IMPORTANT

The restaurant service responsibilities always come FIRST. Marketing content should be captured naturally when opportunities arise, without neglecting guests or slowing down service.