Reservationist and Retail Sales Manager

Company Overview

Thai-Me Spa is a fast past busy spa offering a relaxing, Thai-themed setting focused on improving quality of life through massage and wellness services. Its professional, friendly staff provide services for relaxation and pain relief. As well as her outdoor soaking facility and other treatments.

Job Summary

As Reservationist and Retail Sales Manager, you’ll coordinate guest reservations and lead retail sales, customer service, and business development. You’ll use sales tools and analysis to strengthen client relationships and support sales goals. Will work hands-on in every aspect of the front desk position as well as assisting with client coordination of wellness services.

Duties

• Manage reservations, client communication, and customer service; recommend relevant retail products and services.
• Coordinate room assignments, appointment calendar, and client coordination.
• Lead sales strategy, team development, and day-to-day management; support sales leadership and executive-level team management.
• Develop outside, business-to-business (B2B), corporate, enterprise, and account sales; pursue business development, negotiate, and close deals.
• Coordinate marketing and cross-functional collaboration; apply technology sales, technical sales, and software as a service (SaaS) product knowledge where relevant.
• Coordinate client experience hands-on.
• Your impact: Clear reservations and thoughtful sales follow-up help guests find services and products that suit their needs.Requirements
• Experience in sales, sales management, management, account management, business development management, or leading sales strategy or development teams.
• Customer relationship building, negotiation, deal closing, and client communication skills; ability to meet or exceed sales goals.
• Proficiency with booking management systems, analysis skills and experience with sales analytics and reporting tools.
• Preferred: outside, corporate, enterprise, technology, or technical sales experience, including. marketing, sales leadership, and team development experience.

Application Question(s):

• Are you available to work weekends?

Experience:

• Appointment scheduling: 1 year (Preferred)
• Retail sales: 1 year (Preferred)
• Customer retention: 1 year (Preferred)
• Guest relations: 1 year (Preferred)
• Crew management: 1 year (Preferred)

Work Location: In person