Operations Manager

TForce headquartered in Dallas, Texas, is a leading provider of same-day transportation and logistics services in the United States and Canada. Through its network of branch offices, TForce provides same-day, on-demand, and door-to-door delivery services utilizing its ground and motor couriers for many of its inter- city deliveries.

In addition to traditional on-demand delivery services, TForce offers distribution and dedicated/outsource services.

The ideal candidate will be responsible for the management of assets and Human Resources including the application of company policies and procedures to achieve efficiency, profitability and good working relations with Dispatch, drivers, customers and the public.

PRIMARY RESPONSIBILITIES

• Ensure exceptional customer service is achieved by exceeding “service targets” and objectives.
• Ensure the quality and fairness of the Dispatch department, fill in as Dispatch back-up when required, and cover 24 hours, 365 days per year.
• Recommend staffing needs for the Operations department.
• Recruit, hire, and ensure adequate training of staff.
• Monitor revenue and cost levels to ensure efficiency, profitability and institute policies and procedures to correct inadequacies.
• Promote new business.
• Visit Customer sites upon request.
• Recommend rates, institute pricing procedures and carry out rating policies as instructed by the Branch Manager.
• Keep the Branch Manager informed of daily activity.
• Establish and maintain agent/vendor relationships, and ensure vendor agreements are in place.
• Authorize payment of operational invoices.
• Ensure adherence to procedural and policy requirements of various government bodies.
• Assist Branch Manager and Regional Operations Director.
• Perform all other duties as assigned.

EDUCATION REQUIREMENTS

• BA or BS degree in Business or in related field.

EXPERIENCE REQUIREMENTS

• Minimum 2-3 years experience in a Supervisory/Management capacity in Operations

SKILLS AND ABILITIES REQUIREMENTS

• Leadership qualities.
• Combination of skills and experiences that may include prior industry experience, general management, sales and other relevant background.
• Maintain a high degree of self-discipline.
• Outstanding communication and interpersonal skills.
• Excellent organizational skills.

PHYSICAL REQUIREMENTS

• Able to lift a minimum of 40 lbs.

We offer a competitive Benefits Plan, 401K match and Tuition Reimbursement Plan. EOE

Job Type: Full-time

Ability to Relocate:

• Kansas City, MO: Relocate before starting work (Required)

Work Location: In person