Assistant Operations Manager

Job Description:

Duties/Responsibilities

• Assist in monitoring budgets, tracking expenses, and identifying cost-saving opportunities.
• Support the Operations Manager in overseeing daily operations to ensure efficiency, safety, and compliance with regulations.
• Track and report on key performance indicators (KPIs) such as on-time performance, customer satisfaction, and revenue metrics.
• Coordinate with the maintenance team to schedule routine upkeep of trucks, trailers, and facilities, ensuring compliance with safety standards.
• Help manage repair requests and follow up to ensure timely resolution of maintenance issues.
• Assist in addressing customer concerns, complaints, and inquiries promptly and professionally.
• Support the planning, scheduling, and supervision of staff to meet company standards and deadlines.
• Participate in safety initiatives, including inspections, audits, and meetings, to promote a safe work environment.
• Assist in recruiting, training, scheduling, and performance evaluation of staff under the direction of the Operations Manager.
• Contribute to risk identification and help implement mitigation strategies, including adherence to safety protocols.
• Foster communication between teams and departments to maintain smooth workflow and resolve operational issues.
• Utilize technology systems and software to streamline operations and improve efficiency.
• Maintain positive working relationships with employees, customers, and internal teams.

Job Requirements

Supports the Operations Manager in overseeing and coordinating the day-to-day activities of the business unit(s), including operations, maintenance, safety/compliance, equipment, and personnel. Assists in ensuring smooth operations, efficient resource utilization, and high levels of customer satisfaction while helping achieve operational goals.

Skills and Qualifications

• Three or more years of experience in operations or supervisory roles, preferably in transportation or logistics.
• Basic understanding of transportation operations, scheduling, safety regulations, and customer service principles.
• Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment.
• Good leadership potential with effective communication and interpersonal skills.
• Familiarity with trucks, trailers, and related maintenance procedures is a plus.
• Proficiency in Microsoft Office Suite or similar software.
• Problem-solving skills and ability to follow through on assigned tasks.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to communicate effectively using speech, vision, and hearing.
• Ability to lift up to 40 pounds occasionally.
• Capability to stand, walk, kneel, twist, climb stairs/ladders, and access shop floor equipment as needed.
• May require use of personal protective equipment in certain environments.
• Occasional travel within and beyond typical service areas.

General Description of Benefits:

• 401k with matching
• Medical, dental, and vision
• Company paid life insurance with the abilitity to add additional coverage
• Supplemental coverages available
• Free generic prescriptions, through RX N Go