IT Manager

Purpose

Directs and maintains the information systems/technology department. Responsible for efficient computer operations, testing, and maintenance of disaster recover plans.

This position promotes the Mission, products and services of Telco Community Credit Union on a continuing basis to all members, volunteers, personnel, vendors and the community using behaviors, words and actions, consistent with our ALFA Standards of Excellence, Our Core Values and Our Connect Points.

Duties and Responsibilities

• Assist in publication of IT policies and procedures so that personnel may understand and follow correct procedures in their daily work.
• Work with staff to help fix employee issues when pertaining to IT department, such as computers, scanners, printers, logins, Etc.
• Work with members and staff to handle member needs/complaints when pertaining to IT department.
• Responsible for the planning and implementing of computer training programs to personnel.
• Assists with Marketing Department in maintaining credit union web site.
• See that “Goodnight” is scheduled daily and check the reporting text message or email for its successful completion.
• Manages the credit union’s network (LAN) and/or (WAN).
• Complete daily, weekly, monthly uploads to 3rd part venders.
• Work with IT security vendor(s) to ensure adequate protection from hacking/penetration and subsequent release of data.
• Review and implement patches and updates from Symitar as well as other 3rd party vendors.
• Work with vendor(s) for programming and equipment needs to accomplish upgrades to systems and products for staff/members.
• Recommends upgrades of hardware and software, or modifications to procedures to improve efficiency and maintain regulatory compliance.
• Performs preventive maintenance on software & hardware.
• Manages routine backup procedures.
• Documents system failures and corrective measures taken.
• Provide set up and maintenance of all computer operations and necessary peripheral equipment.
• Ensure that software and technical support is provided to all credit union branches.
• Maintain current knowledge of computer technology. Complete educational and training programs in accordance with supervisor directions.
• Performs other assigned duties as needed in order to satisfy membership needs and discharge the business requirements of the credit union.
• Responsible for overseeing the task and duties of the IT assistant.

Join us as an IT Manager to lead innovative technology solutions that propel our organization forward! Your expertise will shape a secure, efficient digital environment that supports our mission to deliver excellence through technology-driven initiatives.

Pay: $56,000. 00 - $67,600. 00 per year

Work Location: In person