Level II Support Engineer (MSP / Dental IT / Cybersecurity Focused)

Techspedient is a growing Managed IT and Cybersecurity Services Provider focused primarily on dental and healthcare practices across the United States. We are looking for a dependable, highly motivated Level II Support Engineer to join our team and help support our rapidly growing client base.

This is not a corporate internal IT role. This is a fast-paced MSP environment where no two days are the same. We are looking for someone who takes ownership, communicates well with clients, and genuinely enjoys solving problems.

This is a fully remote position for candidates located within the United States.

What You’ll Be Doing

• Responding to support tickets, phone calls, and escalations
• Troubleshooting Microsoft 365 issues
• Supporting Windows workstations and basic server environments
• Assisting with printers, scanners, dental imaging devices, and line-of-business applications
• Troubleshooting networking, VPN, DNS, and internet connectivity issues
• Working directly with vendors and onsite technicians
• Documenting environments and updating IT Glue documentation
• Using HaloPSA and NinjaOne to manage and resolve tickets
• Escalating appropriately when needed while maintaining ownership of the ticket
• Delivering excellent customer service to healthcare professionals and office staff

Requirements

• 3+ years experience working in an MSP environment
• Strong troubleshooting skills
• Experience supporting Microsoft 365 environments
• Experience with Windows 10/11 and Windows Server
• Basic networking knowledge (firewalls, switches, VPNs, DNS, DHCP)
• Experience with RMM and PSA platforms
• Excellent verbal and written communication skills
• Strong documentation habits
• Ability to work independently in a remote environment
• Ability to prioritize and manage multiple tickets simultaneously

Preferred Qualifications

• Experience supporting dental or healthcare offices
• Experience with PSA, RMM, ITGlue, EDR, Backup Solutions
• Microsoft certifications
• Security-focused mindset
• Experience working with HIPAA-regulated environments

What We’re Looking For

We are looking for someone dependable, responsive, and process-oriented. Communication and ownership are critical in this role. We value people who take initiative, follow standards, and genuinely care about the client experience.

This role has long-term growth potential for the right candidate.

Compensation & Benefits

• Competitive salary based on experience
• Fully remote position
• Long-term growth opportunities
• Exposure to advanced cybersecurity and healthcare IT environments
• Supportive and collaborative team culture

To apply, please submit your resume along with a brief summary of your MSP experience and why you believe you would be a strong fit for this role.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote