Business Analyst - Partnership Management

About Surpath

Surpath is on a mission to revolutionize the logistics experience for businesses, consumers, and the world through the power of data and technology. We connect the dots in a long, fragmented journey with strategically located warehouses, advanced software, and cost-effective shipping rates so that clients can easily manage all their multinational shipping, tracking, and reporting needs within one system.

Founded in 2019 by a team of former Amazonians and logistics experts who saw a need for better data quality and greater visibility, Surpath has attracted over $30M from leading VC firms in our Series A and A+ funding. We aim to increase annual revenue by 150% in the next 3 years.

Learn more about us at https://surpath.net

Duties

• Analyze operational data and establish performance goals for partners, ensuring alignment with the company's development plans.
• Prepare weekly reports for warehouse partners and lead weekly meetings.
• Oversee warehouse operations to ensure adherence to service-level agreements (SLAs).
• Foster strong relationships with third-party warehouse providers.
• Contribute to the development of warehousing network strategies.
• Collaborate with internal departments to plan and implement new third-party logistics (3PL) partnerships.
• Liaise with the customer service team to resolve customer-related issues.
• Provide support for last-mile operations when required.
• Perform additional tasks as assigned by the management team.
• Assist in 3PL pricing and product development.

Qualification

• Preferred: Experience in warehouse management.
• Preferred: Master’s degree in Supply Chain Management or a related field.
• Fluency in Mandarin required.
• Strong knowledge of the warehousing and logistics industry in the U.S.
• Must have legal authorization to work in the U.S.

This role is ideal for individuals who are passionate about building partnerships that drive success while navigating the complexities of the market landscape.

Job Type

Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person