Customer Success Specialist - SaaS Software

Customer Success Specialist – SaaS Software

Company: Suntek Systems Inc.

Employment Type

Full-Time, W-2

Pay: Starting at $28.00 per hour, negotiable based on qualifications and experience

Benefits: Health Insurance, Dental Insurance

About Suntek Systems

Suntek Systems Inc. is an established software company specializing in technology solutions for the international freight forwarding and logistics industry.

We develop and provide software solutions that help logistics companies simplify complex operations, improve productivity, and manage their businesses more efficiently.

Our solutions include cloud-based freight management software, business automation, electronic data integration, and AI-powered technologies.

As we continue to expand our SaaS and AI automation solutions, we are looking for motivated individuals who want to build their careers in business software and technology.

We are a hands-on, customer-focused team that values problem-solving, continuous learning, individual responsibility, and long-term customer relationships.

About the Role

We are seeking a motivated, detail-oriented Customer Success Specialist to join our team.

This is more than a traditional customer service position. You will work directly with business customers to help them understand and effectively use our software, resolve operational challenges, and improve their overall experience.

You will also collaborate with our internal teams to support customer onboarding, software training, issue resolution, and the introduction of new technologies.

This position offers an opportunity to develop practical experience in SaaS technology, business operations, customer relationship management, and AI-driven automation.

We are looking for someone who enjoys learning, solving problems, communicating with customers, and taking responsibility for delivering results.

Key Responsibilities

• Provide software assistance and ongoing support to business customers.
• Conduct customer onboarding and software training.
• Understand customer workflows and recommend practical software solutions.
• Investigate customer issues and coordinate with internal technical and development teams.
• Maintain strong customer relationships and ensure customer satisfaction.
• Help customers improve productivity through effective software utilization.
• Support the introduction and adoption of new SaaS and AI automation solutions.
• Document customer inquiries, track open issues, and ensure timely follow-up.
• Communicate customer feedback and improvement suggestions to internal teams.

Qualifications

Required

• Bachelor's degree.
• Strong written and verbal communication skills in English.
• Strong analytical thinking and problem-solving abilities.
• Comfortable using computers and learning new software applications.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and follow through on responsibilities.
• Positive attitude, willingness to learn, and a strong sense of ownership.
• Ability to work independently and collaborate effectively with a team.

Preferred, but Not Required

• Experience in customer success, customer support, or account management.
• Familiarity with SaaS applications or business software.
• Additional language skills in Korean or Chinese are a plus, but not required.

What We Offer

• Opportunities to develop professional skills in SaaS and business technology.
• Hands-on experience with cloud software and emerging AI technologies.
• Direct involvement in solving real-world business challenges.
• A collaborative environment with close interaction across teams.
• Opportunities to take on broader responsibilities as the company grows.
• A practical, supportive, and customer-focused workplace.

Who Will Succeed in This Role?

You will be a great fit if you are curious about technology, enjoy helping people, and take pride in solving problems.

We value individuals who are dependable, proactive, organized, and eager to continuously develop their skills.

Join Suntek Systems and build your career in business software, SaaS technology, and AI-driven automation.

Employment is subject to applicable pre-employment screening, which may include background checks and professional reference verification, conducted in accordance with applicable law.

Suntek Systems Inc. is an Equal Opportunity Employer.

Pay: From $28.00 per hour

Benefits:

• Dental insurance
• Health insurance

Education:

• Bachelor's (Required)

Language:

• Chinese (Preferred)
• Korean (Preferred)

Work Location: In person