Operations Manager

Success On The Spectrum (“SOS”) provides early intervention Applied Behavior Analysis (“ABA”) therapy to children diagnosed with Autism Spectrum Disorder (ASD). We are looking for a very organized, high-energy, efficient multi-tasker to join our team as a full-time Operations Manager. You will be responsible for keeping everything running smoothly in the center.

SOS-Shelton Vision Statement

Our vision is to create a community and world where individuals with autism are empowered to lead fulfilling, independent lives by providing compassionate, evidence-based ABA therapy. We aspire to be a trusted partner in each family’s journey, fostering an inclusive environment that respects individuality, promotes personal growth, and unlocks the potential of every kiddo we serve.

Through compassion, collaboration, and dedication, we aim to transform lives, navigating autism one child at a time.

JOB DESCRIPTION:

• Flexibility to take on additional tasks/responsibilities as needed
• Work in the center (at the front desk), Monday-Friday, 7:00am-4:15pm. This time includes a daily 60-minute lunch break taken at your discretion. Note: client hours are 8:00am-4:00pm.
• Also note: you will be provided with a company laptop and may need to spend 30-60 minutes per day working remotely, depending on how efficient you are with adjusting schedules in the morning; hopefully this becomes unnecessary with some experience.
• Attend monthly companywide meeting, first Wednesday of every month from 4:15-5:15pm
• Create staff/client schedules for each day; revise appointments promptly as changes occur; maintain scheduling efficiency
• Promptly answer the phone and respond to emails/voicemails with staff & existing or prospective clients
• Understand our service offering and communicate our value proposition; lead tours of the center for interested families and lead interviews for ABA therapist (BT/RBT) candidates
• Manage client intake procedures: send/review Admissions Forms, follow-up with families on outstanding documentation needed, and schedule initial assessments
• Verify insurance benefits & eligibility; send insurance pre-authorization requests, as needed
• Serve as our HR Manager: onboard new staff members; write and deliver disciplinary reports, as needed; review and process payroll
• Plan staff team-building events, parent appreciation/community events, and client field trips
• Foster team camaraderie and ensure client/parent satisfaction
• Order and manage inventory/office supplies
• Handle office upkeep with building maintenance and independent handymen
• Work collaboratively with the CEO, Clinical Director, and behavior analysts (BCBAs)
• Prepare operational reports as requested
• Be generally helpful in other ways

Please note: This job description is not intended to be all-inclusive. Other duties may be assigned as needed; flexibility, efficient time management, and a positive attitude are key to success in this role.

You are a core team member and manager: about forty (40) BTs/RBTs report to you. This position requires you to independently handle many varied tasks in an extremely busy office every day while being the face of the center and emanating a positive attitude to everyone who interacts with SOS (families, clients, and staff). It is critical for you to operate with a sense of urgency and complete tasks quickly.

At any given time you may be greeting anxious parents and their children, tending to the phone/emails, changing schedules on the fly, and ensuring all this is done with accuracy and a smile.

COMPENSATION:

• Salary: $70k annually, excluding bonus and benefits.
• Five (5) weeks vacation to start: 10 days off for holidays; 120 hours of PTO accrued annually; additional PTO with tenure
• Company-sponsored health insurance plans available, with an employer contribution of up to $300 per month toward medical coverage
• 401(k), with an employer matching of up to 4% following a 1-year eligibility period
• Annual bonus upon satisfactory review
• Opportunities for advancement through regular Performance Reviews

RESOURCES:

• Working for SOS: https://www.youtube.com/watch?v=BrXKM3XtjTY&t=25s
• Our Mission: https://youtu.be/85rG7zcp7yM
• Take a Tour: https://youtu.be/KW-an-x9JWw
• SOS-Shelton Grand Opening: https://www.youtube.com/watch?v=TJStNLxPugU
• Learn More Here: https://successonthespectrum.com/careers/

QUALIFICATIONS:

• Highly organized, proven ability to multitask, and effective time management skills
• Excellent verbal and written communication skills & administrative skills
• Experience managing people
• Significant attention to detail to ensure tasks are completed thoroughly and correctly
• Strong interpersonal skills and a consistently upbeat, positive attitude
• Well versed in Google Workspace (Docs, Sheets) / Microsoft Office applications (Word, Excel)
• Flexibility to adjust to new tasks as needs arise
• No criminal background

**If interested, please include a resume with your contact information and several times over the coming two weeks that you are available to speak*.***

Our conversation will cover:

• Additional background on SOS
• Your experience managing an office and people
• Responsibilities/expectations
• Reporting hierarchy
• Compensation/benefits

Michael Kuchta

CEO

Success On The Spectrum – Shelton, CT

SOS-Shelton Values Statement:

• Compassionate Care. We believe in treating every individual with kindness, respect, and empathy. We are committed to understanding the unique needs of each child and supporting their physical, emotional & developmental well-being in every interaction.
• Integrity. We hold ourselves to the highest ethical standards, ensuring honesty, transparency, and accountability in every aspect of our work. Our commitment to integrity shapes our relationships with clients, families, and team members.
• Excellence. We are dedicated to providing the highest quality of care through evidence-based practices and ongoing professional development. Our pursuit of excellence drives us to continuously improve and adapt to the evolving needs of those we serve.
• Collaboration. We believe in the power of teamwork and open communication. By working closely with families, educators, and other professionals, we create a unified approach that supports the best outcomes for each child.
• Individuality. We recognize that every person is unique, with distinct strengths, challenges, and aspirations. We honor diversity and tailor our services to meet the individual needs and goals of each child and their family.
• Empowerment. Our mission is to empower individuals with autism and their families by providing them with the tools, skills, and resources to navigate life confidently. We focus on building self-advocacy, independence, and resilience in every child.
• Innovation. We are committed to staying at the forefront of autism therapy by embracing new, researched techniques. Innovation allows us to continuously refine our approach and deliver the most effective, personalized interventions.
• Community Impact. We believe in the strength of community and are dedicated to fostering an inclusive environment where individuals with autism are valued and supported. Our goal is to help create a society where acceptance and opportunity exist for all.

By living these values every day, we work toward our mission of helping individuals with autism reach their full potential, leading to brighter futures for them and their families.

Job Type

Full-time

Pay: $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person