Operations Manager

Company Description Substance Salon opened in 2009 and has grown into a professional, prestigious salon serving the Bergen County community. The salon is known for delivering a high level of personalized service that reflects strong technical skill, ongoing industry education, and distinctive style.

Substance Salon focuses on modern hair styling, creative color, and handcrafted haircuts, with an emphasis on building long-term relationships with clients. The team is dedicated to craft, creativity, and customer commitment, supported by convenient online booking available around the clock. Role Description The Operations Manager is a full-time, on-site role based at Substance Salon in Rutherford, NJ.

This role oversees daily salon operations, including appointment flow, staff scheduling, inventory management, and coordination of front-desk activities to ensure a smooth, efficient client experience. The Operations Manager monitors service standards, supports team communication, and helps implement policies that reflect the salon’s commitment to personalized, high-quality service.

They track key performance metrics, assist with budgeting and cost control, and collaborate with ownership on process improvements and operational initiatives. The role also involves supporting hiring and onboarding processes, maintaining a clean and organized environment, and helping to coordinate marketing or promotional efforts that align with the salon’s brand.

Qualifications

• Operational management skills, including scheduling, workflow coordination, and process improvement in a service-oriented environment.
• Experience with customer service, client relationship management, and resolving issues in a professional and inclusive manner.
• Knowledge of inventory control, vendor coordination, and basic budget or cost management.
• Staff supervision skills, including team communication, performance support, and assisting with hiring and onboarding.
• Familiarity with salon or spa management software, online booking systems, and basic office tools (e.g., email, spreadsheets).
• Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced setting.
• Excellent verbal and written communication skills and a collaborative, respectful approach to working with diverse team members and clients.
• Prior experience in salon, hospitality, retail, or other customer-facing operations preferred.
• High school diploma or equivalent required; additional education in business, management, or hospitality is a plus.