Site Operations Manager

Site Operations / Facilities Manager for Museum / Historic Site

The Stepping Stones Foundation / Stepping Stones - Historic Home of Bill & Lois Wilson Location: 62 Oak Road, Katonah, NY 10536 Position: Full-time with benefits

About: Stepping Stones is a nonprofit National Historic Landmark preserving the home, gardens, archive, and legacy of Bill Wilson, cofounder of Alcoholics Anonymous, and Lois Wilson, cofounder of Al-Anon Family Groups. The 8-acre site is located in northern Westchester, NY. Through the preservation and sharing of the home and archive through tours and programs, we foster public understanding of alcoholism and inspire recovery.

Position Overview

We seek a hands-on Site Operations Manager to oversee visitor services, tours, volunteers, gift shop operations, gardens, housekeeping, and maintenance. Reporting to the Deputy Director for Operations, with some supervision from the Executive Director, the role provides a welcoming, informative, and safe visitor experience while protecting and maintaining the historic property.

Key Responsibilities

• Tours and volunteers: Recruit, train, schedule, and support volunteer tour guides; coordinate in-person and virtual tours; respond to reservations; lead tours as needed; and help maintain tour materials.
• Visitor services and gift shop: Operate the Welcome Center, support visitors, enforce site protocols, handle sales and cash, manage inventory, and fulfill merchandise orders.
• Gardens and grounds: Maintain historic flower gardens and oversee the community vegetable garden; coordinate garden and landscape volunteers and vendors; and manage budgets and supplies.
• Historic property care: Perform housekeeping duties when assigned and handle day-to-day light maintenance, monitor buildings and collections, document condition concerns, and coordinate service providers and inspections.
• Site support: Assist with events, administrative tasks, and urgent site needs; respond to alarm, including backup on-site response.

Other duties as assigned.

Required Qualifications

• Associate or bachelor’s degree or equivalent experience combined with high school diploma or GED.
• Ability to speak, read, and write English; confidence speaking to groups.
• Strong skills in email, online research, Microsoft Word, Excel, and Office 365 and Google.
• Reliable, flexible, organized, and comfortable working under pressure.
• Trustworthiness, cash-handling proficiency, and commitment to the organization’s mission.
• Availability to work most Saturdays with an alternate weekday off.
• Availability for some night and Sunday events, holidays when the site is open to tours, and occasion early mornings or evenings for maintenance vendors, etc. to access the property. (The site is closed on Thanksgiving, Christmas Day, and New Year’s Day.)
• Ability to perform office, retail, gardening, and maintenance duties, including prolonged sitting; using stairs, ladders, and equipment; moving items weighing up to 30 pounds; reaching into storage areas; inspecting historic spaces; and navigating uneven and hilly terrain and occasional outdoor tasks in adverse weather.

Preferred Qualifications

• Experience in customer service, museums, historic sites, nonprofits, and history.
• Spanish language skills.

Compensation and Benefits

• Salary commensurate with experience; range $45,000-$67,000.
• Health insurance, 401(k), and Paid time off.

How to Apply

Email [email protected] with a brief description of your interest and relevant qualifications in the body of the email and attach your résumé as a PDF or JPG attachment.

Candidates selected for interviews will be contacted.

Stepping Stones Foundation is an equal opportunity employer.

Website: https://www.steppingstones.org

Pay: $45,000.00 - $67,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Facilities management: 1 year (Preferred)

Ability to Commute:

• Katonah, NY 10536 (Required)

Work Location: In person