IT Manager I

Job Responsibilities

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The Responsibilities of the IT Manager I:

Provides technical management and support for enterprise applications, operating systems, endpoints, and peripheral devices, including installation, security management, maintenance, upgrades, troubleshooting, problem resolution, and lifecycle management. Leads a team of infrastructure and endpoint technicians to ensure efficient delivery of technology services.

• Manage the planning, configuration, testing, development, and optimization of the agency’s Microsoft 365 tenant, enterprise applications, and end-user technology. Provide technical consultation, assess needs, recommend solutions, and guide technology purchases.
• Manage the architecture, implementation, documentation, and performance of infrastructure and platform services. Oversee network configuration, hardware maintenance, asset management, and troubleshooting. Evaluate infrastructure risks and vulnerabilities and provide remediation recommendations to the Technology Division Director.
• Manage the operation, support, and security of the agency’s statewide infrastructure to ensure reliable connectivity for servers, workstations, and critical systems. Supervise technical staff and contracted personnel to ensure consistent service delivery.
• Manage the maintenance and operational support of the 24/7 Computer-Aided Dispatch (CAD) systems for the Pee Dee, Piedmont, and Coastal regions, ensuring timely issue resolution and system reliability. Manage other technology services and support that enable the agency's emergency response efforts.

Collaborate with the Department of Administration on statewide technology initiatives, shared services, and enterprise projects. Manage special projects and perform duties that support agency goals.

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Minimum and Additional Requirements

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• A bachelor’s degree in communications, business administration, information technology, mathematics, statistics, management information science, or a related field, and three (3) years of experience in telecommunications, data processing, and/or information technology are required. Relevant experience may substitute for the bachelor’s degree on a year-for-year basis.
• A valid driver’s license is required.

A criminal background check is required.

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Additional Comments

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• Position is located in an office environment. Must be able to remain sedentary for extended periods of time.
• Work schedule is Monday–Friday, 8:00 AM to 4:30 PM. May require overnight travel. Requires on-call availability after hours to support the agency’s mission-critical operations in wildfire suppression and all-hazards emergency responses.
• Must be able to lift 25 lbs. and bend and squat to connect equipment.
• Knowledge of the principles and techniques of planning programs and work activities in an information technology environment. Ability to plan and supervise the implementation of short- and long-range technology-based activities and objectives. Ability to plan, organize, direct, and review the work of technical personnel. Ability to establish and maintain working relationships with users, technical staff, management, vendors, and others. Knowledge of the needs and priorities of the agency.
• This position requires the employee to be subject to random, post-incident/accident, reasonable suspicion and rehabilitation monitoring and drug and alcohol testing consistent with SCFC Drug-Free Workplace policy and procedure. This position is designated as essential.