Customer Service Representative- SunSetter

Description Job Summary Responsible for coordinating and performing numerous customer service functions for specific assigned customers efficiently, resulting in excellent customer service. This position requires a flexible work schedule of 40 hours per week, which may include Saturday hours of 9:30 a.m. - 6 p.m. During the week the hours are 11:30 a.m. - 8 p.m.

Job Duties Achieves level-specific expectations of productivity and accuracy, while processing customer requests such as: Entry of multiple order types (initial, remake, repair parts etc.) Change/cancel/Out of Spec requests and order statuses Issuing credits (85%) Responsible for maintaining current product/account/systems knowledge in order to perform tasks in compliance with standard procedures.

(10%) Complete other related duties as assigned by Supervisor.

(5%) Requirements Education and Experience High School Diploma required Minimum of one year combined customer service experience and/or related education Personal computer experience Knowledge, Skills, And Abilities Excellent communication skills (written, oral, listening, approachable) Computer skills meet processing requirements - 30 WPM, and ability to perform basic functions independently Enthusiasm in serving as customer's primary point of contact and "owning" customer challenges from start to finish Emerging ability to exercise personal judgement in delivering superior customer service - Level of Authority up to $250.00 per order.

Capability/willingness to seek guidance and/or escalate concerns/improvement opportunities Identifies growth opportunities in personal performance and shows comfort level in taking initiative to pursue excellence.

Utilizes established processes/procedures efficiently in daily work flows Develop and maintain knowledge of SWF team structure, roles, and responsibilities to facilitate communication flow Commitment to regular use of SWF tools to ensure product/account/systems knowledge remains current

Physical Requirements

Work conditions are normal for an office environment.