Director of Operations

WHY SIYMCA?

Our YMCA is a valuable community asset that works to ensure everyone can learn, grow, and thrive. The Southeastern Indiana YMCA owes its excellent reputation and its success to its greatest asset: its people and their knowledge, skills, dedication, experience, enthusiasm, and loyalty. We strive to attract and retain passionate people who want to live out our mission and make a difference in the communities we serve.

We invite you to be a part of our team. CAREERS INSPIRED TO LEAD SIYMCA has a rewarding opportunity for a Director of Operations. We know that providing a caring and supportive environment for our members begins and ends with our employees.

We are looking for passionate people to join our team. We will offer a great place to work, collaborative team environment, and resources to support your personal and professional development. Basic Functions and Scope of Responsibility The Director of Operations is a senior leader responsible for the strategic and operational leadership of the YMCA’s Membership, Aquatics, Youth, and Wellness departments.

The position drives membership growth, engagement, and retention; develops responsive, high-quality programs; and leads staff, budgets, risk management, and service delivery across these areas. As a member of the YMCA’s leadership team, the Director of Operations leads a diverse, multi-department team and advances the YMCA’s mission and strategic priorities.

The Director supervises and develops a strong team, and works with department leaders to identify needs, improve procedures, and implement effective programs and practices that strengthen member experience and support organizational goals.

Salary

Starting at $65,000 annually. Final compensation will be based on the candidate’s qualifications and relevant experience.

Principal Responsibilities

• Program Administration & Strategic Direction: Provide leadership for the Membership, Aquatics, Youth, and Wellness departments, including senior adult programming delivered through Wellness and Membership. Develop, direct, and evaluate high-quality programs and member engagement strategies that advance the YMCA’s mission and support member recruitment, satisfaction, and retention. Work with department leaders to prepare, manage, and monitor program budgets; use financial and program data to guide planning and resource decisions. Identify challenges and make sound, timely decisions in accordance with YMCA policies, established practices, and the needs of members, prospective members, and the community. Partner with the Marketing Department to plan and distribute program information and promote participation.
• Staff Leadership & Development: Directly supervise department leaders and provide leadership and accountability for their teams. Recruit, hire, onboard, train, coach, and evaluate direct reports; support department leaders in developing and managing their staff. Establish professional development plans that strengthen individual performance, leadership capacity, and teamwork across multiple departments. Ensure staff understand and consistently follow YMCA policies, procedures, and service standards, including treating members and guests with courtesy, care, respect, and honesty. Obtain and maintain the appropriate instructor credentials to deliver CPR, First Aid, and AED training to YMCA staff.
• Facility Operations, Events & Member Experience: Provide managerial oversight of facility operations within assigned program areas, with flexibility to work evenings and weekends as needed. Coordinate Manager on Duty scheduling for YMCA operations and serve as Manager on Duty as assigned. Plan, lead, and support special events, including the Turkey Trot and other YMCA and community events. Support a safe, welcoming, and well-coordinated facility experience for members, guests, staff, and program participants.
• Financial, Marketing & Organizational Leadership: Partner with Marketing to promote programs, communicate the YMCA’s community impact, engage referral partners, and recruit participants. Identify and pursue grants, contracts, donations, and other mission-aligned funding opportunities; support proposal development, budget planning, and required reporting. Participate in and support the YMCA’s Annual Campaign, including serving as a campaigner. Contribute to association-wide planning, leadership, and initiatives that strengthen the YMCA’s programs, operations, and community impact.
• Other Duties: Assigned as necessary by the Chief Executive Officer.

Training, Skills, Knowledge and/or Experience

• Bachelor’s degree in leadership, business management, sports studies, non-profit management, or related field, or a minimum 3-5 years equivalent combination of education and experience required.
• At least five (5) years of staff supervision, program leadership, or cross-functional team leadership.
• Excellent computer skills and experience with standard business software (Microsoft Word, Excel, etc.); Daxko membership software program experience desired, but not required.
• Must have strong attention to detail, organization, interpersonal, and communication skills, including the ability to conduct presentations. Self-driven and ability to work independently, meet strict deadlines, all required skills.
• First Aid, CPR, and AED certification obtained within 30 days of employment and maintained throughout employment. In addition, Instructor-Trainer certification in CPR, First Aid, and AED.

Core Competencies

• Member & Customer Service

+ Creates a welcoming, respectful, and positive experience for members, participants, families, and coworkers.

+ Demonstrates professionalism and responds appropriately to questions, concerns, and needs.

• Teamwork & Communication

+ Communicates effectively and respectfully.

+ Works cooperatively with others, supports team members, and contributes to a positive workplace culture.

+ Shares information appropriately and addresses issues constructively.

• Accountability & Performance

+ Takes responsibility for assigned duties, decisions, and results.

+ Follows policies, procedures, schedules, and expectations.

+ Demonstrates dependability, initiative, and a willingness to improve.

• Leadership, Growth & Adaptability

+ Demonstrates a willingness to learn, accept feedback, and develop skills.

+ Adapts to changing priorities and organizational needs.

+ Leads by example and contributes to the YMCA's mission, values, and culture.

Work Environment and Physical Demands

• Visual, auditory, and verbal ability to communicate effectively.
• Must have high level of alertness, concentration, initiative and ability to work independently.
• Ability to lift 50 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
• Maintain a neat and professional appearance at all times.

WHAT SETS US APART

Employee Development: We offer professional development opportunities through on-site education sessions and TEACH Scholarships available to eligible employees for the pursuit of an early childhood education degree or certification.

We Take Care of Our Team

Our comprehensive benefits plan offers resources for team members to maintain emotional, physical, and financial well-being.

We Support Each Other

Our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. We carry that mission through to our team in offering a supportive and collaborative work environment.

We Celebrate Each Other

We work hard to support our communities and encourage our progress along the way. We offer team building and employee recognition programs that energize and inspire our work individually and as a team.

SIYMCA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity of expression, or any other characteristic protected by federal, state or local laws.