Senior Director of People Operations - Non-profit

Senior Director of People Operations | Nonprofit Behavioral Health | Upper Manhattan | $140K–$150K + Bonus

Source EQ is recruiting a Senior Director of People Operations for a well-respected community nonprofit in Upper Manhattan. The organization is in high-growth mode, and this role leads the full HR function, including employee relations, talent acquisition, compensation and benefits, onboarding, and training and development.

Hybrid Schedule - 3 days a week in office

The organization is a trusted behavioral health and case management provider with long-standing programs for children, adolescents, families, and adults. It has a supportive culture, low turnover, and leadership that invests in its people.

Why This Role Stands Out

• $140,000–$150,000 salary plus a bonus package
• 35-hour work week
• Strong benefits and paid professional development
• Low-turnover organization where employees feel supported
• A seat at the leadership table during a period of growth
• Mission-driven work that serves the local community

Responsibilities

Employee & Labor Relations

• Advise managers and staff on employee relations, including performance management, conflict resolution, discipline, and recognition
• Lead and participate in workplace investigations, disciplinary actions, and grievances, including those involving union employees
• Interpret HR policies and answer employee questions at every level of the organization
• Partner with the Deputy Executive Director to roll out policy updates and build practical tools for managers

Talent Acquisition

• Partner with program leadership across the full recruitment process, including job descriptions, sourcing strategy, interviewing, reference checks, and finalist selection
• Bring best practices to hiring for clinical, case management, and administrative roles

Compensation & Benefits

• Manage compensation and benefits programs so they stay competitive and compliant
• Benchmark pay and benefits against nonprofit and healthcare industry standards

Onboarding, Development & Retention

• Design and run onboarding programs that help new hires integrate smoothly
• Build succession plans and talent development strategies for high-potential employees
• Support professional development, recognition, and retention initiatives

HR Strategy & Reporting

• Develop and track HR metrics such as turnover, time-to-fill, and engagement
• Prepare reports and presentations for senior leadership
• Identify gaps and improve HR programs and processes

Required Qualifications

• Bachelor’s degree or higher
• 5–10 years of progressive HR experience, including leadership responsibility
• Employee relations experience, including investigations, discipline, and performance management
• Nonprofit or community-based organization experience
• Advanced Microsoft Office skills, especially Excel, plus experience with HRIS or databases

Preferred Qualifications

• Experience in a unionized environment or with labor relations and collective bargaining agreements
• Background in behavioral health, human services, or healthcare
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification
• Knowledge of New York State and NYC employment law
• Bilingual in English and Spanish

Compensation & Benefits

• $140,000–$150,000 annual salary
• Bonus package
• 35-hour work week
• Comprehensive benefits package
• Paid continuing education and professional development

Job Type: Full-time

Pay: $140,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Application Question(s):

• Have you worked in a nonprofit or community-based organization?
• Do you have employee relations experience, including investigations and discipline?

Work Location

Hybrid remote in New York, NY 10031