Principal Payment Operations Analyst (Hybrid)

Principal Payment Operations Analyst Location:

Richmond, Virginia, United States

Work arrangement: Hybrid — typically 3 days per week in the office Salary: $109,900–$125,400 per year in Richmond Employment eligibility: New employment visa sponsorship is not available About the Role A Principal Payment Operations Analyst is sought to manage supplier payment processes, investigate financial discrepancies, strengthen operational controls, and improve payment workflows.

The role combines financial analysis, invoice dispute resolution, risk management, and process optimisation. Working across Finance, Operations, Product, and Risk teams, the successful candidate will help improve payment accuracy, reduce operational exceptions, and develop scalable, data-driven solutions.

Key Responsibilities

• Validate supplier invoices and investigate discrepancies using invoice validation tools.
• Coordinate with internal teams and suppliers to resolve invoice disputes and payment issues.
• Develop and maintain invoice dispute procedures and supporting documentation.
• Review financial reconciliation data, reporting processes, and payment health metrics.
• Support risk management through procedure maintenance, control testing, and process assessments.
• Collaborate with Finance Risk Management, Travel Risk Management, and other risk teams on financial controls and best practices.
• Partner with Finance, Operations, Product, and Business teams to streamline supplier payment processes.
• Use data analysis to identify inefficiencies, improve data quality, and strengthen controls.
• Reduce manual work through automation and process redesign.
• Lead ad hoc projects and initiatives to improve finance operations.

Required Qualifications

• Bachelor's degree or equivalent military experience.
• At least 3 years of experience in accounting, audit, risk management, finance, or a combination of these fields.
• At least 1 year of experience using SQL.

Preferred Qualifications

• Bachelor's degree in accounting, business, finance, economics, statistics, or a quantitative discipline.
• At least 2 years of analytical experience investigating complex data issues and developing scalable solutions.
• Experience in accounts payable and enterprise resource planning (ERP) accounting systems.
• Knowledge of accounting principles, multinational entities, multi-currency transactions, and intercompany flows.
• Experience with Coupa, Coupa Pay, or similar procurement systems.
• Strong written communication, analytical, and problem-solving skills.
• Experience in travel or technology industries.
• Additional Information Hybrid work arrangement with approximately 3 in-office days per week.
• Performance-based incentives may include cash bonuses and/or long-term incentives.
• Applicants must already have, or otherwise be eligible for, the required employment authorisation without new sponsorship.