Regional Director of Operations

RESPONSIBILITIES

• Resident experience: Make sure every community delivers safe, high-quality care and services, including coordination with outside health care providers when residents and families request them. Confirm residents are assessed on time and billed to match.
• Concerns and complaints: Look into resident and family concerns promptly and share findings and recommendations with senior leadership. Follow up with the person who raised the concern until it is resolved to their reasonable satisfaction.
• Compliance and licensing: Keep every community in line with licensing requirements, state regulations, HIPAA, and OSHA. When a quality review or state survey finds an issue, make sure it is corrected quickly and stays corrected.
• Leader hiring and development: Interview, coach, evaluate, and when needed, discipline community leadership teams. Make sure communities have qualified, well-trained people and that orientation and training meet licensing requirements.
• Employment practices: Check that company policies and safety rules are followed, along with wage and hour, FMLA, and OSHA requirements. Confirm pay and benefits are handled accurately and employee records are correct.
• Occupancy and marketing: Work with community sales teams to build and adjust plans that reach occupancy targets. Encourage teams to be active, positive neighbors in their local communities and support outside marketing efforts as needed.
• Financial performance: Help develop annual budgets and guide each community to manage income and expenses within them. Step in with support when a community is off track, and make sure financial records are accurate and resident invoices and collections stay on schedule.
• Buildings and safety: Make sure resident apartments, common areas, and grounds are in working order, and that every community is safe and secure for residents, employees, and visitors. Confirm teams are trained to use equipment and supplies properly.
• Coverage and reporting: Be reachable for emergencies and arrange backup when an Executive Director is away. Step in as Executive Director when needed and provide data and reports when requested.
• Other duties: Take on additional work as needed to support the region and the company.

What success looks like

• Residents and families feel well cared for, and concerns are resolved quickly.
• Communities stay survey-ready, with findings corrected and not repeated.
• Occupancy and budget goals are met, or there is a clear plan to get there.
• Executive Directors feel supported, and their teams are well trained and engaged.

Decisions and ownership

Makes day-to-day decisions on how to support each community, from coaching leaders to stepping in on resident or staffing concerns. Brings budget changes and serious compliance issues to the VP, Operations. Leads the Executive Directors in the region.

How we measure it

Resident and family satisfaction, survey and quality review results, occupancy against target, budget and collections performance, and leader and employee retention.

QUALIFICATIONS

• High school diploma required. College credits or a degree preferred, or the education needed to meet state requirements. Keeps up with continuing education required for the position.
• At least three years of supervisory experience required. Experience managing a program or community for older adults preferred.
• Genuine interest in working with older adults.
• Strong leadership, coaching, and training skills, with the ability to teach others effectively.
• Communicates clearly in English, in person and in writing, and works well with employees at every level, residents, families, and outside professionals.
• Spots problems early and raises them in the right way.
• Keeps accurate records and shares information when asked.
• Flexible schedule, including time on call, and the ability to travel extensively.
• Reliable car, a current driver's license in good standing, and auto insurance that meets company minimums.

PHYSICAL REQUIREMENTS

• Ability to travel by airplane and automobile – ability to sit, stand and walk for extended periods of time.
• This position requires travel at least 60% of the time. Some travel may be with limited notice.

Equal Opportunity

Employer

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