Customer Success Manager

Power New York's skyline with smarter technology. SmartSite is transforming how the construction industry builds worldwide. With operations across the UK, US, and Canada and UAE, we’re scaling fast.

Now, we’re looking for a Customer Success Manager in New York to help bring that vision to life on every site we serve.

Your mission

As our Customer Success Manager, you’ll be the driving force behind client satisfaction, adoption, and performance. You won’t just manage relationships, you’ll optimize them! You’ll ensure every customer gets the full value from our tech by guiding their journey, analyzing their usage data, and turning insight into action.

From day one, you’ll be empowering NYC's top contractors to unlock more productive hours, safer sites, and smoother workflows using SmartSite’s groundbreaking technology, from SmartHoist to SmartLogistics.

What you’ll do

• Own the Relationship Act as the primary point of contact for key clients across New York.
• Build trust, solve problems, and turn satisfied users into lifelong partners.
• Lead onboarding, training, and support to help teams thrive with SmartSite from day one.
• Drive Usage & Outcomes Track usage metrics (like planned vs. actual, idle time, wait time) and uncover where things go off-track.
• Use our performance dashboards to show clients real ROI (hours gained, costs saved, incidents avoided).
• Recommend features, fixes, or new packages to maximize every client’s performance.
• Bridge the Field & the Product Feed real-world feedback to our engineering and product teams.
• Collaborate with sales, ops, and tech to refine our service model.
• Help evolve how we serve with data and boots-on-the-ground insights.

Who you are

• You've worked in construction (tech) or operational roles in technical / construction related industries.
• You think both strategically and analytically able to read dashboards and turn them into decisions.
• You’re comfortable speaking with everyone from hoist operators to C-suite execs and you know how to earn their trust.
• You thrive in fast-paced environments where you own your outcomes.

Bonus

Familiarity with hoists, workforce management, construction logistics, or Lean/Agile project models.

What you’ll love

• A mission that matters: making job sites safer, more productive, and more human.
• Tech that feels more like smart home systems than clunky construction gear.
• Real responsibility, real impact, your work shapes how NY builds.
• A company that leads with bravery, simplicity, and authenticity.You know what works.
• Now build what’s next.
• Apply now to join SmartSite as we redefine the future of construction across New York.