Embroidery Operations Manager

Company Overview

Signature Concepts is based in Minnetonka, Minnesota, and is a branded apparel and merchandise company that has been serving clients for over 30 years. We are a one-stop shop that provides all creative services and production needs in-house and are known for on-time delivery, creativity, and outstanding quality.

We are looking for a Embroidery Manager to join our team! Ideal candidates will have worked in apparel twill and embroidery production, but this is not required. Any prior manufacturing experience is welcome.

The Embroidery Manager develops and maintains the production schedule and oversees the production department. The production schedule must ensure on-time delivery of products to customers and maximize the efficiency of production operations while maintaining the company’s high-quality standards.

Key Responsibilities

Production Scheduling & Operations

• Develop and maintain the production schedule based on customer orders, sales forecasts, and plant capacity.
• Oversee the movement of jobs through production processes to ensure on-time completion and shipment.
• Establish work schedules and allocate resources required to maximize shop floor productivity.
• Provide daily guidance to Production Leads on shop operations and manage all department employee relations.

Process Improvement & Quality

• Create and implement detailed processes and key performance indicators (KPIs) to achieve quality and productivity expectations.
• Set, manage, and audit department performance expectations regarding quality and efficiency.
• Provide continuous leadership and advocacy in lean manufacturing and process improvement initiatives.

Cross-Functional Communication & Training

• Establish and execute structured employee onboarding alongside ongoing training and development processes.
• Troubleshoot production problems as they arise, collaborating closely with Sales when necessary.
• Communicate order options and transparent lead times based on shifting due dates and capacity.

Skills and Experience

Required Qualifications

• Experience: 5+ years of relevant experience in production scheduling, shop floor management, or manufacturing operations preferred.
• Technical Proficiency: Strong computer skills, including the ability to learn systems quickly, with intermediate to advanced proficiency in Microsoft Office (Outlook, Excel, and Word).
• Flexibility: Strong work ethic with the availability to work overtime or flexible hours if required.

Core Competencies

• Organization: Exceptional organizational habits with a proven capability to multi-task and prioritize dynamic workloads under tight deadlines.
• Problem Solving: Strong analytical, troubleshooting, and strategic thinking skills; comfortable navigating ambiguity and making fast decisions.
• Communication: Excellent interpersonal skills with the ability to build rapport and interface across all levels of the organization, from shop floor employees to executives.
• Professional Attributes: Positive, high-energy, results-oriented team player who is self-motivated and highly self-reliant.

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Work Location: In person