Desktop Support Engineer

Job Summary

We are seeking an experienced Onsite Support Customer Service Engineer to provide hands-on IT support at the Syracuse VA Medical Center. The ideal candidate will have experience in desktop support, hardware and software troubleshooting, Windows systems administration, and endpoint deployment.

This role involves working directly with end users to troubleshoot technical issues, install and configure IT equipment, maintain systems, and ensure smooth day-to-day IT operations.

This is a 100% onsite position. Candidates must be local to Syracuse, NY.

Key Responsibilities

• Provide hands-on desktop, laptop, printer, and peripheral support.
• Install, configure, maintain, and troubleshoot computer hardware and software.
• Perform endpoint imaging, provisioning, deployment, and equipment refreshes.
• Install and upgrade Windows operating systems, patches, and applications.
• Troubleshoot hardware, software, network connectivity, and user access issues.
• Manage incidents, service requests, and technical documentation using ServiceNow.
• Support user accounts and access permissions, including elevated privileges.
• Utilize Microsoft SCOM and related tools for system monitoring and troubleshooting.
• Assist with software deployment, scripting, and endpoint management tools.
• Maintain IT asset inventories, equipment tracking, and hardware records.
• Perform printer deployment, equipment installation, and general onsite IT support.

Required Qualifications

• High School Diploma/GED with 8+ years of system administration experience, OR a Bachelor's degree in Computer Science, Electronics Engineering, Physics, or another engineering/technical discipline.
• Hands-on experience in desktop support, IT support, or systems administration.
• Experience troubleshooting hardware, software, and Windows operating systems.
• Experience with desktop/laptop installation, imaging, configuration, and deployment.
• Knowledge of OS patching, upgrades, software installation, and system maintenance.
• Strong customer service and troubleshooting skills.
• Ability to work independently and as part of a team.

Preferred Technical Skills

• ServiceNow ticketing and incident management.
• Microsoft System Center Operations Manager (SCOM).
• McAfee or similar endpoint security tools.
• Printer deployment and troubleshooting.
• IT asset management and inventory tracking.
• Scripting and software package deployment.

Additional Requirements

• Must be available to work 100% onsite at the Syracuse VA Medical Center.
• Must be comfortable lifting and moving IT equipment weighing up to 50 lbs.
• Must be able to travel throughout the VA campus to provide onsite support.
• May require occasional evening or weekend support.

Please apply only if you are local to Syracuse, NY and available for a W2 contract at $30/hour.

Pay: $25.00 - $30.00 per hour

Work Location: In person