RN Phone Nurse

Position Overview

South Shore Family Practice is seeking a dedicated and highly skilled Registered Nurse (RN) to join our clinical team. In this role, you will deliver exceptional patient care across the lifespan, balance clinical responsibilities with operational efficiency, and collaborate closely with providers to maintain a seamless workflow.

The ideal candidate possesses strong clinical judgment, excels in a fast-paced environment, and demonstrates a commitment to mentorship and team-based excellence.

The Phone Nurse—Registered Nurse (RN)—delivers high-quality, individualized care to patients across all age groups through phone-based nursing support. The Phone Nurse uses sound clinical judgment and clear communication to help patients understand appropriate next steps and support continuity of care.

Qualifications

• Licensure: Current, unrestricted Registered Nurse (RN) license in the State of Michigan.
• Experience: Minimum of two (2) years of clinical nursing experience in a healthcare setting.
• Technical Skills: Proficiency with Electronic Health Records (EHR) platforms
• Core Competencies: Exceptional communication, organizational, and critical-thinking skills.
• Work Style: Proven ability to work independently with minimal supervision while thriving in a collaborative, fast-paced team environment.
• Compliance: Unwavering commitment to patient confidentiality, professional ethics, and strict HIPAA compliance.

Preferred Qualifications

• Experience navigating the MCIR registry and managing vaccine inventories.
• Familiarity with outpatient, in-office diagnostic testing procedures and telephone triage protocols.

Essential Duties and ResponsibilitiesPatient Care & Assessment

• Clinical Triage: Conduct telephonic triage to assess patient symptoms remotely and determine the appropriate level of care (e.g., emergency department, office visit, or specialist referral).
• Patient Education: Educate patients and their families utilizing evidence-based resources to empower informed healthcare decisions.
• Direct Clinical Care: Deliver comprehensive care to patients of all ages, including administering immunizations, therapeutic injections, and performing routine clinical procedures.
• Nurse-Led Appointments: Conduct dedicated nurse visits to obtain vital signs, reconcile medications, and perform non-invasive diagnostic testing (e.g., EKGs, Non-Stress Tests [NST], ear lavages, and rapid flu/strep/mono/COVID testing).
• Standing Orders: Exercise sound clinical judgment to initiate indicated in-house testing and immunizations prior to the provider’s evaluation.

Operational & Administrative

Support

• Documentation Excellence: Prepare patient charts and complete clinical documentation in an accurate, timely, and compliant manner.
• Clinic Upkeep: Maintain a clean, organized, and compliant workspace, including instrument sterilization and proper biohazardous waste disposal.
• Vaccine Management: Manage the clinic’s vaccination programs, including ordering, inventory stocking, and accurately updating the Michigan Care Improvement Registry (MCIR).
• Administrative Operations: Manage laboratory recalls, coordinate future medical orders, and assist with scheduling nurse shifts and vacation coverage.
• Workflow Transparency: Track and proactively communicate workload status, operational progress, and support needs to foster transparency and team collaboration.
• Professional Conduct: Dedicate working hours exclusively to clinical and operational duties, limiting personal matters to designated break periods.

Team Collaboration & Leadership

• Provider & Peer Support: Partner closely with providers and nursing colleagues to ensure the delivery of high-quality, efficient patient care.
• Proactive Collaboration: Offer immediate assistance to colleagues during peak volumes or complex clinical situations.
• Mentorship & Development: Serve as a clinical mentor by training onboarding nurses and identifying opportunities for professional development within the team.
• Compliance & Safety: Proactively seek guidance on unfamiliar clinical procedures or policies to ensure safe, compliant practices.
• Administrative Efficiency: Utilize dedicated administrative time effectively for chart preparation, task resolution, and providing operational support to fellow nurses or triage staff.
• Schedule Flexibility: Adapt daily schedules flexibly based on provider availability, with any adjustments to working hours coordinated through leadership.

Physical Demands & Working Conditions

• Physical Requirements: Frequent standing, walking, and sitting throughout the shift; occasional lifting and positioning of patients or equipment weighing up to 25 pounds.
• Equipment Use: Regular operation of medical instruments and standard office equipment.
• Environment: Clinical office setting with potential exposure to communicable diseases and bodily fluids.
• Interpersonal Dynamics: Regular, professional interaction with a diverse patient population, medical providers, and administrative staff.

Equal Employment Opportunity

Statement

South Shore Family Practice is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, height, weight, marital status, disability, or any other protected status in accordance with applicable federal and state laws.

Pay: $30.00 - $35.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Paid sick time
• Paid time off

Work Location: In person