Operations Manager / Office Manager - Self Storage

Operations Manager / Office Manager (Bilingual English/Spanish) Alamogordo, NM · $22–$29/hr DOE · 40+ hrs/week (overtime paid)

Why You'll Want This Job Self Storage New Mexico is a locally owned, growing company with seven storage locations across Alamogordo, Hobbs, and Elephant Butte. We're looking for a hands-on leader who runs a tight operation, develops people, and likes using new tools to work smarter. You'll have real authority, work directly with the owner, and help shape how the business runs as it grows.

About the Role

You'll lead daily operations from our Alamogordo office. That means supervising the office team, coordinating local maintenance technicians, solving problems, and keeping work moving without needing constant direction from the owner. You'll make day-to-day decisions within established guidelines.

This is a working-manager role. Along with leading the team, you'll take customer calls, follow up on rental leads, and cover the phones as needed. Fluent English and Spanish is essential, including over the phone.

What You'll Do

Lead and develop the team

• Be the first point of contact for employee questions and day-to-day operational decisions
• Set priorities, delegate, coordinate coverage, and follow through
• Train and coach employees, set clear expectations, and address performance concerns
• Build and maintain practical procedures and training materials

Support customers and drive rentals

• Assist English- and Spanish-speaking customers professionally and confidently
• Handle inbound and outbound calls: rental inquiries, lead follow-up, account questions, payment reminders, and concerns
• Process rentals, reservations, payments, and other transactions
• Resolve escalated customer issues within company guidelines
• Make sure the team follows up promptly with prospects and tenants

Oversee property operations

• Coordinate cleaning, maintenance, overlocks, and other on-site work with local technicians
• Track open issues, prioritize repairs, and verify completed work
• Approve routine expenses within set limits
• Visit Hobbs and Elephant Butte quarterly to review property conditions and standards

Track performance and improve processes

• Monitor occupancy, rentals, delinquency, follow-up, and open maintenance
• Make sure account-management and collections procedures are followed consistently
• Find recurring problems and put practical fixes in place
• Use AI tools and new technology to streamline work and improve results
• Send the owner a concise weekly update on results, priorities, and items needing owner input

What You Bring

• 3+ years of management experience, including directly supervising and training staff and running daily operations
• Fluent English and Spanish, including handling customer calls in both languages (required)
• Sound judgment and confidence making decisions independently within guidelines
• Willingness to roll up your sleeves and take calls alongside management duties
• Strong organization, follow-through, and attention to detail
• Comfort giving feedback and holding people accountable
• Professional communication, including handling difficult customer conversations
• Experience with Google Workspace (Gmail, Docs, Sheets, Drive) and comfort with management software and reports
• Familiarity with AI tools and new technology, and an eagerness to learn new systems
• Ability to work from Alamogordo and travel quarterly to Hobbs and Elephant Butte

Nice to Have

• Experience in self-storage, property management, retail, hospitality, or another customer-focused business
• Multi-location management experience

What Success Looks Like

Employees know what's expected, customers get timely help, maintenance issues get resolved, and routine decisions get handled without involving the owner.

In your first 90 days, you'll learn our properties and systems, take ownership of daily team supervision, set up consistent follow-up practices, and start improving the procedures behind the business.

Schedule

• 40+ hours per week, mainly during Monday–Friday office hours of 8am–5pm, with some work outside office hours as needed
• Two Saturday shifts per month (9am–2pm), with occasional extra coverage for absences
• Schedules are provided in advance
• Hours over 40 per week are paid at time and a half

What We Offer

• $22–$29/hr depending on experience and qualifications, plus overtime pay
• Direct access to the owner and real decision-making authority
• Meaningful responsibility and room to grow with an expanding company
• A respectful, forward-thinking team that values integrity, hard work, and new ideas

How to Apply

Apply through Indeed or email your résumé to [email protected] with a brief introduction that covers:

• Your management experience, and confirmation that you have 3+ years and are bilingual in English and Spanish.
• Why this hands-on role interests you?
• An example of an operational problem you solved on your own or a process you improved.

Self Storage New Mexico is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law.

Pay: $22.00 - $29.00 per hour

Benefits:

• Paid time off

People with a criminal record are encouraged to apply

Application Question(s):

• Are you bilingual in English/Spanish? Are you able to read, write, and speak Spanish fluently?
• Are you available to work 40 hours per week, including at least two Saturday shifts per month and occasional additional Saturday coverage with advance notice?
• Describe your management experience and how it is relevant to this position based on the job posting.

Work Location

In person