Security Account Manager

SECURITY ACCOUNT MANAGER

Security USA, Inc. | Full-Time

Security USA, an established security services company, is seeking an experienced and professional Account Manager to oversee the daily operations of multiple client accounts throughout the New York area.

The ideal candidate will have a strong background in security operations, employee supervision, client relations, and problem-solving.

This is a hands-on management position requiring regular site visits, direct communication with clients, and close coordination with field supervisors, security officers, and executive management.

KEY RESPONSIBILITIES

• Oversee daily security operations at multiple assigned client locations.
• Maintain strong professional relationships with clients and ensure their security needs are being met.
• Supervise field supervisors and security officers to ensure consistent service quality.
• Conduct regular site visits and inspections to verify compliance with company policies and client requirements.
• Address client concerns, complaints, and operational issues promptly and professionally.
• Coordinate staffing requirements, scheduling adjustments, and coverage needs with the operations team.
• Train, coach, evaluate, and discipline security personnel as necessary.
• Ensure security officers follow established Post Orders, company policies, and site-specific procedures.
• Review incident reports, daily activity reports, attendance records, and operational documentation.
• Investigate security incidents and employee performance concerns.
• Identify operational deficiencies and implement corrective actions.
• Communicate regularly with executive management regarding account performance, staffing, and client satisfaction.
• Assist with employee retention, performance improvement, and maintaining professional standards.
• Maintain confidentiality when handling sensitive company, employee, and client information.

REQUIRED QUALIFICATIONS

• Minimum 5 years of experience in the security industry.
• Minimum 5 years of supervisory or management experience involving security personnel, field operations, and client relations.
• Valid driver's license with a satisfactory driving record.
• Proven ability to manage multiple locations, employees, and responsibilities simultaneously.
• Strong leadership, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service skills and the ability to maintain positive client relationships.
• Proficiency with computers, email, Microsoft Office, and electronic reporting systems.
• Ability to remain professional and make sound decisions under pressure.
• Ability to work independently and take responsibility for assigned accounts.
• Willingness to travel regularly between assigned client locations.
• Flexibility to respond to operational emergencies and urgent client needs when necessary.

PREFERRED QUALIFICATIONS

• Previous experience as a Security Account Manager, Operations Manager, Field Operations Manager, or similar position.
• Experience managing multiple security contracts and large security teams.
• Familiarity with New York security industry regulations and licensing requirements.
• Experience with employee scheduling, performance evaluations, and client account management.

IDEAL CANDIDATE

We are looking for an experienced security professional who understands that successful account management requires more than supervising employees.

The right candidate must be comfortable visiting client locations, communicating directly with customers, identifying problems, and taking corrective action.

Strong leadership, accountability, responsiveness, and the ability to maintain professional relationships are essential to this position.

POSITION DETAILS

Job Type: Full-Time

Location: New York

Work Environment: Office and Field Operations

Travel: Regular travel between assigned client locations required.

Security USA, Inc. is an Equal Opportunity Employer.

Apply today to join the Security USA management team.

Job Type

Full-time

Pay: From $70,000.00 per year

Application Question(s):

• Did you interview with Security USA office before?

Experience:

• Security account manager: 5 years (Required)

Language:

• English (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person