Assistant Security Operations Manager

Job Description

JOB SUMMARY

The Assistant Security Operations Manager (ASOM) supports the overall delivery of security services at the assigned site by assisting with daily operational oversight, ensuring service quality, and maintaining a safe environment for clients, employees, and visitors. This role partners closely with clients and internal teams to address concerns, coordinate site priorities, and uphold contractual expectations.

Responsibilities include supporting staffing activities, leading security personnel, contributing to the development of post orders and operational protocols, and assisting with training, performance management, and compliance efforts. The position also plays a key role in monitoring operational performance, preparing reports, maintaining accurate records, and supporting emergency response and incident management as needed.

ESSENTIAL FUNCTIONS

• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
• All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
• Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
• In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
• All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Core Duties Include:

• Assist in overseeing daily security operations to ensure a safe and secure environment for clients, employees, and visitors.
• Support the management of security services across assigned accounts, ensuring contractual obligations and service expectations are consistently met.
• Partner with clients to address concerns, resolve issues, and maintain strong customer relationships.
• Identify opportunities to enhance security services and support business growth initiatives within assigned accounts.
• Assist with the development and maintenance of site-specific post orders, standard operating procedures, and security protocols.
• Support staffing activities, including recruitment, scheduling, shift coverage, and workforce planning.
• Provide leadership, guidance, and operational support to Security Supervisors and security personnel.
• Coordinate security operations and ensure site requirements, priorities, and client expectations are effectively communicated and executed.
• Monitor operational performance and implement corrective actions to improve service quality and efficiency.
• Assist in training, onboarding, coaching, and performance management of security staff.
• Assist with conducting site inspections, audits, and reviews to ensure compliance with company policies and client requirements.
• Prepare reports, maintain accurate records, and communicate operational updates to management and clients.
• Support emergency response, incident management, and crisis coordination efforts as needed.
• Perform tasks and duties of a similar nature and scope as required for the assignment.

Job Requirements

MINIMUM QUALIFICATIONS

AT ENTRY

Additional qualifications may be specified and receive preference depending upon the nature of the position

Basic Qualifications

• United States citizenship preferred
• Minimum age of 21 years
• Ability to work in a fast-paced operational environment
• Ability to maintain confidentiality and exercise sound judgment
• Strong verbal and written communication skills
• Ability to obtain and maintain required security clearances or background checks if applicable

Education/Experience

• High School Diploma or GED
• Associate's degree in Security Management, Criminal Justice, Emergency Management, Intelligence Studies, or a related field; or equivalent work experience
• Minimum 5–8 years of experience in security operations, intelligence, risk management, or emergency response
• Minimum 3 years of supervisory or management experience
• Experience with incident management, crisis response, or intelligence analysis

Background Prerequisites

• Successful completion of a comprehensive background investigation
• Clean criminal record consistent with company security policies
• Ability to pass pre-employment drug screening (if required)
• Valid driver’s license may be required depending on operational needs

Competencies (as demonstrated through experience, training, and/or testing)

• Leadership and team management
• Incident command and crisis response coordination
• Threat analysis and risk assessment
• Operational planning and decision-making
• Security technology systems management
• Analytical thinking and problem-solving
• Effective communication and executive briefing
• Attention to detail and situational awareness
• Ability to prioritize and manage multiple tasks simultaneously
• Strong organizational and documentation skills

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Performing work in a regulated client environment with continuous monitoring activities.
• Position may require extended periods of sitting while monitoring security systems and reviewing reports.
• Occasional travel may be required for training, meetings, or operational support.
• Must be available for on-call support and emergency response outside normal business hours.
• May be required to work evenings, weekends, or holidays depending on operational needs.

The salary for this position is $62,400 annually.

A Word about EEO, Pay Transparency and Other Requirements….

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.