Digital Product Consumer Experience Design Lead

Job title:

Digital Product Consumer Experience Design

• Lead Location: Cambridge, MA About The Job The Consumer Experience (CX) Design Lead shapes and delivers world-class user experiences across Sanofi’s digital product ecosystem.
• You will partner with Product, Strategy, and Engineering teams to design experiences grounded in deep user understanding, from early discovery through to delivery.
• You will collaborate across strategy, product, and engineering to build human-centered solutions at scale, cultivating a culture of user-centric design.
• You are comfortable leading through ambiguity, responsive to change, and thrive in open, collaborative environments.
• Deep expertise in product design and human-centered design methods is essential, as is the ability to conduct and leverage discovery research to inform strategy and drive decisions.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

• Apply design thinking and research methods fluidly across the full product lifecycle, from discovery and problem framing through ideation, prototyping, and delivery
• Drive a unified, coherent user experience across products and platforms, collaborating with colleagues, business and technology leaders to align on direction and adapt as the organization evolves
• Lead all phases of product design work: synthesizing research insights, driving design ideation, prototyping and implementation, with a track record of shipping innovative, successful products
• Conduct and lead discovery-level research including contextual inquiry, stakeholder interviews, and workflow analysis to identify unmet needs, frame problems, and inform design strategy before solutions are defined
• Design for complexity: translate intricate scientific workflows and multi-layered tool ecosystems into experiences that feel intuitive and unified to reduce cognitive load without reducing capability
• Look across the end-to-end experience landscape to identify patterns, gaps, and opportunities, connecting dots across products, teams, and user journeys to drive coherent, strategic design decisions
• Make principled calls on priorities and advocate for quality; know when to push forward and when to hold the line
• Contribute to detailed project planning, budgeting, and team capacity planning in collaboration with cross-functional groups
• Contribute to strategic roadmaps with cross-functional leadership; manage multiple workstreams to on-time delivery
• Champion human-centered design across the Consumer Experience group, digital development and partner organizations, embedding design and research thinking into how decisions get made
• Define and apply user-centered measurement criteria; test and iterate to ensure experiences deliver measurable, positive outcomes
• Cultivate ongoing relationships with customers and end users, continuously surfacing design opportunities through direct engagement

About You

• Bachelor’s degree or equivalent work experience in Design, HCI or related field; Master’s degree in relevant field a plus
• 7+ years of experience in product design, with a strong track record of leading strategy and shipping products
• A portfolio demonstrating your design process, research integration, and shipped products is required
• Experience with iterative design sprints and lean, Agile development process
• Advanced product design skills and human-centered design methods, applied in practice to meet both user needs and business goals
• Demonstrated ability to navigate complexity — designing holistic, intuitive solutions for intricate product and UX ecosystems, including tools used by scientists and technical professionals
• Mastery of design and prototyping tools such as Figma, Miro, Adobe Creative Suite and other design tools
• Expert knowledge of design systems and platform human interface guidelines across iOS, Android, LMS and connected platforms
• Ability to lead and manage multiple projects, prioritizing effectively to meet deadlines
• Experience in sketching, concept creation, wireframing, information architecture, sitemaps, user flows, and rapid clickable prototypes
• Deep understanding of web technologies such as HTML, CSS and JavaScript
• Excellent verbal and written communication skills; able to listen actively, articulate design rationale, and advocate effectively across all levels
• Must be a vibrant and engaging communicator who can present concepts and ideas to all levels of the company
• Familiarity conducting or closely partnering on user research, including discovery research, usability testing, and synthesis
• Familiarity with pharma/health technology is a plus

Desired Traits

• You are a vibrant and engaging storyteller, with strong business communication and presentation abilities to all levels of the company
• You have strong attention to detail — in craft, cross-functional communication, and follow-through to successful execution
• You are energized by complexity; you see intricate systems and workflows not as obstacles, but as design opportunities waiting to be untangled
• You move fluidly between research and design modes and are equally comfortable in a discovery interview as you are in a high-fidelity prototype
• You bring the ability and interest to help lead cultural shifts in the organization, including digital transformation
• You are comfortable with change and ambiguity and are naturally confident in a shifting world
• You have an intellectual curiosity that inspires others around you

Why Choose Us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.
• Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.
• Drive Progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce.

All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.