Assistant Operations Manager - Transit Operation

Company Overview

Join our team at RTW Management, a leading provider of transit services committed to safe, reliable, and efficient transportation solutions. With a focus on serving our community and enhancing commuter experiences, we are dedicated to excellence in transit operations.

Position Overview

We are seeking six dynamic Assistant Operations Managers to oversee airport operations during assigned shifts at Washington Dulles International Airport (IAD) or Ronald Reagan Washington National Airport (DCA). Each position provides on-site leadership, employee support, and operational oversight to ensure safe, efficient, and uninterrupted service in accordance with MWAA requirements and company standards.

These full-time positions support a 24/7/365 operation and require flexibility to work evenings, overnight shifts, weekends, holidays, and rotating relief schedules.

Requirements:

• 7+ years managing large-scale parking and shuttle operations
• Full decision-making authority on shift.
• Class B CDL with Passenger endorsement
• Clean driving record:
• DOT physical, drug screen, and background check.
• Airport ID badge: able to obtain and keep one, with driving authority where needed.
• English: clear verbal and written.
• Authorized to work in the US.

Preferred

Airport, parking, shuttle, or transit dispatch experience; supervising a 24/7 operation or a union workforce; battery-electric bus familiarity; bilingual.

Duties:

• Run the shift as the on-duty manager and first call for the Authority’s contract staff.
• Verify pull-out and manage headways from the dispatch board.
• Supervise dispatchers, road supervisors, drivers, and service technicians on shift.
• Handle breakdowns, disruptions, and emergencies, and notify the Authority’s contract representative.
• Investigate incidents and write reports within 24 hours.
• Handle complaints: acknowledge within one hour and resolve within three days.
• Enforce safety, ADA, and conduct standards, and coach and train drivers.
• Cover call-outs, using the 30-minute check-in and the extra board.
• Complete shift turnover reports and logs.

Benefits:

• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings plan with employer matching.
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment committed to diversity and inclusion.

How to Apply

Interested candidates should apply and submit a resume. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Type

Full-time

Pay: $65,000.00 - $83,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you live within commuting distance for Dulles or Arlington, VA?

Experience:

• shuttle operations: 7 years (Preferred)

License/Certification:

• CDL B with Passenger Endorsement (Preferred)
• Airport ID badge (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person