Sr. Lead, End User Experience

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group We are proud to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations and the best people Together we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests

Royal Caribbean Group’s Transformation Hub team has an exciting career opportunity for a full time Sr Lead End User Experience reporting to the Director Product Management

This role will work onsite in Miami FL

Job Description

Position Summary / Job Purpose:

The Source-to-Pay (S2P) Sr Lead is responsible for supporting the day-to-day governance administration and continuous improvement of Source-to-Pay platforms This role serves as a key liaison between business users IT teams managed service providers and third-party support partners to ensure system stability data integrity compliance user adoption and operational excellence

The role supports master data management user access administration audit and compliance controls incident resolution release management and process optimization initiatives across Procurement Inventory and related Oracle S2P Fusion modules and boundary systems The role also participates in project delivery activities and helps identify opportunities to automate manual processes and improve user experience

Essential Duties and Responsibilities:

Governance Audit and Compliance

Administer and monitor audit compliance risk management* and internal control activities related to Source-to-Pay processes

Support periodic audits by providing documentation evidence access reviews* and control validation

Monitor compliance with established business processes security standards* and internal controls

User Access and Security Administration

• Manage user access requests and security administration activities

Support security role and persona design maintenance* and governance

• Coordinate licensing assignments and usage monitoring
• Participate in periodic access reviews and segregation of duties compliance activities

Functional Setups and Administration

Perform approved functional setup activities within S2P systems* including small-scale setups and master data changes aligned to BR100 processes and equivalent

• Support data maintenance requests and coordinate with business stakeholders
• Execute updates such as (but not limited to):
• + New Units of Measure

+ New Categories

+ New Locations

+ New Finance Validation Groups

+ Reference data maintenance

• Validate configuration changes and coordinate testing as required

User Support and Operational Excellence

• Provide functional support to internal business users
• Troubleshoot incidents and process-related issues
• Perform root cause analysis and recommend corrective actions
• Assist users with approval flow reassignments and vacation rules

Assist with end-user guidance training* and knowledge transfer

• Collaborate with the development and maintenance of end-user documentation and procedures

Coordinate resolution of systemic and technical issues with IT teams Oracle support managed service providers* and third-party vendors

• Track issues through resolution and communicate status to stakeholders

Release Management

• Participate in Oracle Fusion quarterly release activities
• Review release documentation and assess business impacts
• Coordinate testing activities and defect management

Support deployment readiness communications* and adoption efforts

Continuous Improvement and Automation

• Identify opportunities to improve business processes and user experience
• Support automation initiatives that reduce manual effort and improve controls

Assist in evaluating AI workflow reporting* and system enhancement opportunities

• Contribute to operational KPI monitoring and performance improvement initiatives

Project Delivery

Support

• Participate in project and enhancement initiatives across the Source-to-Pay ecosystem

Support requirements gathering testing defect resolution documentation* and deployment activities

• Collaborate with cross-functional stakeholders to ensure successful delivery of business and technology solutions

Performs other duties as required This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position Employees will be required to perform any other job-related duties assigned by their supervisor or management

Qualifications Education Experience Knowledge & Skills:

Required

Bachelor’s degree in information technology systems Industrial Engineer Supply Chain Management Business Administration* or related field

2-5 years of experience supporting ERP applications Supply Chain systems* or enterprise business applications

Experience with master data administration user access management* or ERP support functions

• Strong analytical and problem-solving skills
• Experience working with ticket management systems and issue resolution processes
• Excellent communication and stakeholder management skills
• Flexible and adaptable in managing shifting priorities and supporting multiple internal customers

Strong interpersonal skills* with the ability to communicate effectively across all levels in a multicultural environment with internal and external customers

• Strong sense of ownership and urgency
• Ability to travel domestically and internationally up to 10% of the time

Preferred

Oracle Fusion Cloud SCM experience in Procurement Supplier Management Inventory Contract Negotiation* or related modules

Experience supporting audit compliance* or internal control activities

• Knowledge of Source-to-Pay business processes

Experience with ServiceNow Microsoft PowerBI Oracle reporting tools (OTBI/BI Publisher) workflow management* or automation platforms

Experience participating in ERP implementations enhancements* or post-go-live stabilization activities

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

Nearest Major Market: Miami