IT Manager II

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving

Career growth. We develop industry leading talent because Ross grows when our people grow

• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20. 4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The IT Manager II (Network & Telecom) is responsible for overseeing the operation, maintenance, and enhancement of the company’s network and telecommunication systems across

retail stores, corporate offices, and distribution centers. This role provides leadership to technical staff, ensures high availability of critical infrastructure, drives automation, manages vendors, and

supports business growth with scalable and secure technology solutions.

The ideal candidate brings strong hands-on technical expertise in networking and voice systems, proven vendor management experience, and the ability to streamline operations through automation and process discipline aligned with ITIL (Information Technology Infrastructure Library) frameworks.

Essential Functions

Leadership & Operations:

• Lead a team of IT network and telecom specialists responsible for ongoing support, maintenance, and optimization of infrastructure.
• Ensure high uptime and reliability for WAN/LAN, Wi-Fi, SD-WAN, firewalls, telecom systems (VoIP, call routing), and related services across all company locations.
• Oversee daily issue management, escalations, and root cause analysis for networking and phone-related incidents.
• Develop and enforce operational standards, documentation, and procedures.

Network & Telecom Management

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• Manage design, configuration, and troubleshooting of network infrastructure including routers, switches, firewalls, and wireless systems.
• Oversee telecom systems including VoIP platforms, call center technologies, SIP trunks, and carrier relationships.
• Evaluate performance metrics, identify bottlenecks, and implement improvements to enhance reliability and efficiency

Vendor & Contract Management

• Lead vendor relationships for networking, telecom, hardware, and managed services providers.
• Negotiate contracts, monitor SLAs, and ensure vendors deliver reliable, cost-effective solutions.
• Coordinate vendor-led implementations, upgrades, and service engagements.

Automation & Tools

• Drive automation initiatives using Python scripts and tools to reduce manual tasks, improve monitoring, and enhance reporting.
• Collaborate with engineering teams to introduce efficiencies throughout the IT infrastructure lifecycle.
• Utilize Microsoft 365 and related applications to streamline workflows and enhance team productivity.

Process, Compliance & Change Management

• Implement and maintain ITIL best practices in incident management, change management, and problem management.
• Govern change processes to reduce risk and ensure smooth deployment of infrastructure improvements.
• Ensure compliance with security policies, data protection standards, and audit requirements.

COMPETENCIES

Building Effective Teams

Developing Talent

Collaboration

Leading by Example

Communicates Effectively

Ensures Accountability & Execution

Manages Conflict

Business Acumen

Plans, Aligns & Prioritizes

Organizational Agility

Motivating Others

Decision Quality

Dealing with Ambiguity

Integrity & Trust

Qualifications & Special Skills Required

• Bachelor's degree in information technology, Computer Science, or related field OR equivalent experience.
• 8 - 10+ years of experience supporting enterprise IT networks and telecom systems.
• 4+ years of experience in a leadership or team lead role.

Strong Expertise In

• Networking (Cisco, Aruba, or similar)
• WAN, LAN, SD-WAN, Wi-Fi
• VoIP systems, SIP technologies, call routing
• Proven vendor and contract management experience.
• Hands-on experience using Python for automation tasks (e.g., monitoring, configuration, log analysis).
• Strong proficiency with Microsoft 365 applications, Teams, and related admin tools.
• Knowledge of ITIL processes with experience implementing or operating within a change management framework.
• Contract negotiation and 5 year budgeting experience

Preferred Qualifications

• Working knowledge of Batch systems, specifically in a Retail context including typical Retail applications, data, and interdependencies. Working knowledge and experience in managing execution and support of batch applications and systems.
• Consulting experience
• Experience with a major retailer

EDUCATION / CERTIFICATIONS

• Bachelor's degree in information technology, Computer Science, or related field OR

equivalent experience.

Physical Requirements

Job requires ability to work in an office environment, primarily on a computer

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc

Consistent timeliness and regular attendance

Vision requirements: Ability to see information in print and/or electronically

Some travel may be required

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

However, this role can perform duties effectively using a combination of in-office and remote work

Supervisory Responsibilities

IT Analyst

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce.

Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $134,300. 00 to $229,400. 00.

The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.