Business Systems Analyst (Regulatory & Licensing Platforms)

Preferred Certifications

• Lean Six Sigma Green Belt
• Scrum Product Owner certification

Minimum Qualifications

• Demonstrated experience in business process analysis within regulatory, compliance, permitting, licensing, or inspection-driven environments.
• Experience participating in software implementation projects, preferably in public sector or compliance/regulatory agencies.
• Strong documentation, workflow modeling, and requirements-development skills.
• Experience with testing, quality assurance, UAT, and system validation.
• Experience conducting stakeholder interviews and facilitating requirements workshops.

Preferred Qualifications

• Experience supporting complex system integrations (e.g., payment systems, plan review systems, financial systems).
• Background working with regulatory agencies or financial institutions.
• Knowledge of government fiscal processes, fines/penalties workflows, and enforcement-related processes.
• Lean Six Sigma Green Belt
• Scrum Product Owner

Knowledge Of

Required Knowledge, Skills & Abilities

• Modern computer hardware, software, cloud-based solutions, and web systems.
• Business process engineering principles and workflow design.
• Research methods, data analysis techniques, and automation strategies.

Skill In

• Testing and validating system functionality and changes.
• Analyzing workflows, information, patterns, and process deficiencies.
• Writing clear, precise, and grammatically correct analytical documentation.
• Facilitating stakeholder meetings, explaining technical concepts, and achieving consensus.
• Organizing materials and configuring efficient workflows.
• Developing, interpreting, and documenting program requirements.
• Scrum and agile methodologies and ceremonies.

Ability To

• Analyze problems of considerable complexity and propose logical solutions.
• Maintain effective professional relationships with diverse staff and external stakeholders.
• Interpret and apply regulations, policies, and program procedures.
• Perceive and define cause-and-effect relationships in business processes and automated systems.
• Make informed decisions based on multiple alternatives and impacts.
• Communicate clearly both verbally and in writing.

Project Overview

The Client is implementing a modern, secure, cloud-based software system to replace legacy platforms and centralize. The goal of the project is enhancing the Division's core business operations including licensing, examinations, complaints, investigations, enforcement, cash receipts, accounting, auditing, assessments, education providers, courses, instructors, and public lookup of licensee information.

The new system is expected to bring modern technology into Client’s operations, eliminating the need for duplicate data entry by introducing an automated interface to the NMLS, thereby enhancing efficiency and functionality. Additionally, the transition anticipates the integration of advanced security measures to protect personal identification information and comply with federal security standards.

The IT Business Process Analyst (BPA) will serve as a core project resource responsible for business process analysis, requirements documentation, testing, stakeholder coordination, and implementation support throughout the system development lifecycle.

This role requires significant experience in workflow analysis, documentation, data standards, system testing, and implementation support for complex regulatory or financial systems.

Key Duties and Responsibilities

• Business Process Analysis & Requirements Development
• Analyze FID’s existing licensing, examinations, complaints, investigations, enforcement, and fiscal workflows.
• Apply recognized data processing concepts to business process planning and analysis.
• Document business and functional requirements for system feature for licensing, examinations, complaints, investigations, and enforcement.
• Develop detailed work and data flow diagrams that illustrate system functions and interactions.
• Define data relationships, key data elements, and system foundations including objects, locations, inspections, violations, license records, user roles, and fiscal data.
• Review User Stories and Acceptance Criteria for business need approval
• Trace and mapped backlog items to contract requirements.

Stakeholder Engagement

• Consult with FID staff, administrators, licensees, and external partners to determine system requirements and validate workflows.
• Conduct alternative analyses and propose system enhancements, automation opportunities, or efficiency improvements.
• Translate complex program requirements into clear, concise documentation for vendors, developers, and internal leadership.

Testing, Quality Assurance & Validation

• Develop test plans and scripts for system functionality, workflows, user roles, notifications, payment integration, data migration, and reporting.
• Review and document test results to assess accuracy, completeness, and adherence to requirements.
• Monitor quality assurance activities throughout configuration, customization, and integration phases.
• Participate in user acceptance testing (UAT), ensuring real-world validation of workflows.

Implementation Support

• Initiate and track system work requests, configuration needs, and defect tickets.
• Develop bridging specifications between program areas and interconnected workflows (e.g., permitting, inspections, and fiscal).
• Consult with programmers regarding logic, technical requirements, data issues, and system deficiencies.
• Assist in the preparation of go-live readiness plans, validation checklists, and rollback procedures.
• Support the vendor and FID during go/no-go decision meetings prior to deployment.

Training & Change Management

• Train internal and external users on system functionality, role-based workflows, and procedures.
• Assist in developing user guides, training materials, and self-guided resources.
• Support train-the-trainer activities and coordinated outreach across multiple stakeholder groups.

Data, Integration & Reporting

Support

• Support data migration planning, validation, reconciliation, and defect tracking related to legacy systems.
• Assist with documentation and validation of integrations.
• Validate reporting and dashboard requirements for compliance, fiscal oversight, notifications, licensing, public reporting, and analytics etc.

Other Duties

• Develop procedural alternatives when software issues arise or when workflows require interim manual processes.
• Perform related duties as assigned to support the overall success of the Clients modernization initiative.
• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

About Rose

• Founded in 1993
• Office Locations Across the U.S.
• 150+ Clients: Corporations and Government Agencies
• Employee Oriented Company
• Challenging Assignments Across the U.S.
• Continuous Professional Development

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