Operations Manager

Job Title: Operations Manager Location: 100% Remote (Must work PST hours) Duration: 12+ months

Description:

About the Role

Uber AI Solutions (UAIS) is seeking a highly analytical, proactive, and detail-oriented Operations Manager to support our US & Canada Supply Strategy & Operations team. This role will support the execution of Digital and Field collection projects, with a focus on supply operations, data-driven decision-making, process optimization, and earner engagement.

The ideal candidate combines strong analytical capabilities with hands-on operational execution. They should be comfortable working with large datasets, identifying actionable insights, managing operational workflows, and communicating effectively with internal stakeholders and external earners.

We're looking for a self-starter who takes end-to-end ownership, proactively identifies risks and opportunities, and thrives in a fast-paced, evolving environment.

Operations Execution

Manage day-to-day supply operations across Digital and Field collection projects, including earner onboarding, support, and project coordination. Monitor supply readiness, resolve operational blockers, and ensure smooth project execution.

Data Analytics Use SQL to analyze operational data, track supply funnels and key performance metrics, and identify bottlenecks and opportunities. Build dashboards and reports, translating data into actionable insights to improve operational performance.

Process Improvement

Identify inefficiencies, streamline workflows, and implement scalable processes and automations to improve operational efficiency. Develop and maintain SOPs, trackers, and reporting mechanisms.

Stakeholder Communication & Earner Engagement

Own earner outreach and engagement initiatives, including digital communications, VoC calling, group management, and community-building efforts. Engage confidently and professionally with earners from diverse backgrounds, maintaining a friendly, approachable, and respectful demeanor. Drive earner interest, participation, and engagement in programs to improve conversion and project success.

Collaborate with cross-functional stakeholders, ensuring clear communication and timely issue resolution.

Project Ownership Take end-to-end ownership of assigned initiatives, driving project success through meticulous supply planning and management. Proactively identify risks, flag blockers, and drive solutions to ensure projects meet their goals and timelines.

Pay: $31.00 per hour

Expected hours: 40.0 per week

Work Location: Remote