Operations Manager

Organization

Based in Pittsburgh, Pennsylvania, River City Brass (RCB) was launched in 1981, under the baton of Robert Bernat, as the nation’s only professional brass band. RCB is now led by celebrated musician and Artistic Director, James Gourlay.

The organization supports a mission to entertain, educate, and engage individuals in the region and comprises 28 professional musicians who present a season of live performances across five regional venues. RCB has a history of touring internationally, commissioning new works, and producing recordings, with 20 commercial recordings to date.

The organization is a cultural resource to the Pittsburgh region, employing and supporting local artists and ensembles, participating in community events, and collaborating with non-profits throughout the year.

Position Summary

The 2026-27 season marks the 45th anniversary of River City Brass and the organization looks forward to presenting engaging performances throughout the region for new and returning audiences. This celebratory season offers an opportunity to expand audience reach, grow funding support for programming, and connect more deeply with the Pittsburgh community.

Reporting to the Executive Director, the Operations Manager position will play a critical role in ensuring the efficient functioning of day-to-day work in areas across the organization including administration, finance, human resources, and venue coordination. This role will interact with patrons at concerts sites, managing the box office, addressing ticketing issues, and interfacing with venue staff.

The Operations Manager will wear many hats in balancing an array of duties and functions across the organization and will work with internal and external stakeholders.

Key Responsibilities

• Manage the day-to-day operations working closely with the Executive Director.
• Embody and promote an inclusive, collaborative, and equitable workplace culture.
• Serve as the main contact for external partners and venue staff, building strong relationships and ensuring all contracts, permits, and production agreements are secured.
• Provide excellent customer service as primary interface with patrons and ticket buyers. Set-up box office at concert sites, handle sales, comps, and will call, reconcile sales.
• Manage financial information and generate reports for the staff, Board, and auditors as needed. Monitor all budgets and employee records, managing payroll, including pension and dues, and coordination of tax forms and verifications.
• Assist Executive Director in implementing marketing and communication campaigns, securing ads, sending mailings, and coordinating messaging and calendars. Oversee monthly program book production, coordinating content and sponsors information.
• Assist in planning of the annual Gala and other special donor and patron events.
• Maintain memberships and reports for ASCAP, BMI, Cultural Data Project, and renewal of business insurance certifications, employee insurance, and other registrations.
• Providing general support as needed to Executive Director, Artistic Director, and Board.

Qualifications:

• Bachelor’s degree required in arts management, finance, business, or other related.
• Minimum 3 years of professional experience in non-profit management, preferred.
• Experience in operations role in arts and culture organization, a plus.
• Exceptional verbal and written communication skills.
• Strong organizational skills, meticulous data management, and record-keeping required.
• Must be flexible and self-directed, able to work independently and collaboratively, and make decisions with diplomacy when interacting with internal and external stakeholders.
• Knowledge of music and experience in music-making, a plus.
• Knowledge of Pittsburgh and Western Pennsylvania region, a plus.
• Proficiency in MS Office Suite required. Experience working with CRM project management tools and knowledge of ProVenue and DonorPerfect a plus.

Additional Requirements:

• Successful completion of a pre-employment background check.
• Legally authorized to work in the United States. Visas cannot be sponsored.
• Ability to lift, sit for long periods of time, work at a desk, and climb stairs.
• Access to transportation to concert venues and other off-site work as required.

Compensations and Benefits

Position is full-time. Weekend and evening work is required.

$55,000 annual salary

Work environment is currently hybrid with offices in downtown Pittsburgh, PA.

Competitive benefits, PTO, observed holidays.

Please submit cover letter and resume to: [email protected] by November 16, 2026. Applications will be reviewed as they are submitted.

Pay: Up to $55,000.00 per year

Work Location: Hybrid remote in Pittsburgh, PA 15219