Senior Infrastructure Engineer

Job Title: Senior Infrastructure Engineer (Citrix, VDI & End User Services)

Job Location : Austin TX (onsite role – All 5 days)

Position Summary

We are seeking a highly experienced Senior Infrastructure Engineer to join the End User Services Citrix Engineering team. This individual will serve as a senior technical engineer responsible for the design, engineering, automation, optimization, and operational support of a global Citrix and Virtual Desktop Infrastructure environment.

The ideal candidate has deep experience across Citrix Cloud, Citrix Virtual Apps and Desktops, Windows desktop engineering, Azure-hosted VDI, VMware virtualization, authentication technologies, profile management, monitoring, and automation.

This role requires a practical engineering mindset, strong ownership, excellent communication, and the ability to convert recurring operational pain points into repeatable automation and measurable platform improvements.

[[JD_HEADING:Primary Responsibilities

Citrix Architecture & Engineering]]

Design, implement, and maintain enterprise-scale Citrix environments.

Engineer and support Citrix Cloud DaaS platforms.

Manage Citrix Cloud Connectors, Delivery Controllers, StoreFront, Workspace, Director, licensing, and supporting infrastructure.

Design and optimize global VDI solutions supporting office workers, developers, traders, and high-performance user populations.

Lead platform modernization initiatives, lifecycle upgrades, and technical standards development.

Participate in roadmap planning for VDI, desktop, and end user computing technologies.

Cloud VDI Engineering

Design and support Azure-based VDI and related cloud desktop platforms.

Implement and optimize image management strategies, provisioning models, and capacity plans.

Improve platform resiliency, regional readiness, and disaster recovery capabilities.

Evaluate emerging cloud desktop capabilities and recommend adoption where appropriate.

Windows Desktop Engineering

Engineer Windows 10 and Windows 11 enterprise desktop platforms for physical and virtual endpoints.

Maintain gold image standards, desktop lifecycle processes, and image drift controls.

Integrate enterprise applications into VDI and physical desktop environments.

Develop configuration standards, hardening baselines, Group Policy standards, and operating procedures.

Troubleshoot complex user experience, application, logon, and performance issues.

Profile & User Experience Management

Engineer and optimize user profile solutions, including FSLogix, Citrix profile, Standard Windows roaming profile technologies where applicable.

Improve user logon performance, session stability, personalization reliability, and roaming configuration behavior.

Maintain user experience metrics and performance benchmarks for VDI and desktop platforms.

Incident, Problem & Escalation Management

Provide Tier 3 and Tier 4 escalation support for Citrix, VDI, Windows desktop, and user experience issues.

Lead complex outage investigations and drive root cause analysis.

Coordinate with Microsoft, Citrix, VMware, Nutanix, and other vendors as needed.

Produce clear technical summaries, executive incident updates, and corrective action plans.

PowerShell Scripting, Automation & Engineering Development

Automation is a core requirement for this role. The engineer must be able to design, build, support, and improve production-grade automation that reduces manual effort, improves reliability, increases auditability, and gives leadership better operational visibility.

Design, develop, maintain, and support enterprise PowerShell automation solutions.

Automate repetitive administrative tasks across Citrix, Windows, Active Directory, VMware, Azure, Microsoft 365, and monitoring platforms.

Develop self-healing workflows and automated remediation processes for known recurring issues.

Create automated reporting for operational metrics, compliance, capacity planning, user experience, and executive dashboards.

Build automated health validation and environment assessment tooling for Citrix, VDI, desktop, and supporting infrastructure.

Integrate automation with REST APIs, Microsoft Graph, Citrix APIs, VMware PowerCLI, Azure modules, and enterprise monitoring platforms.

Develop reusable automation frameworks that can be leveraged across EUS and Infrastructure Engineering teams.

Use source control, peer review, structured logging, error handling, and documentation standards for all production automation.

Support the automation they build, including troubleshooting failures, improving resiliency, and retiring obsolete scripts.

Leverage AI-assisted development tools where appropriate while maintaining engineering review, security, and quality controls.

Required Technical Skills

Citrix & VDI

Citrix Cloud

Citrix DaaS

Citrix Virtual Apps and Desktops

Citrix Studio

Citrix Director

StoreFront

Citrix Workspace

Citrix ADC / NetScaler

MCS

PVS

HDX Optimization

Windows & Desktop Engineering

Windows 10 Enterprise

Windows 11 Enterprise

Active Directory

Group Policy

Microsoft Entra ID

SCCM / MECM

Intune

Enterprise desktop image management

Automation & Scripting

PowerShell

Advanced functions

PowerShell modules

PowerShell remoting

PowerShell DSC

REST APIs

Microsoft Graph API

JSON

XML

Git

GitHub

CI/CD concepts

Cloud & Virtualization

Microsoft Azure

Azure Virtual Desktop

VMware vSphere

VMware ESXi

PowerCLI

Hybrid cloud infrastructure

Monitoring & Operations

Citrix Director

Log Analytics

Operational dashboards

Alerting platforms

Capacity management

RCA documentation

Experience Requirements

Required Experience

8+ years of Windows infrastructure or end user computing engineering experience.

8+ years supporting enterprise Citrix environments.

5+ years supporting large-scale VDI deployments.

5+ years developing and supporting production-grade PowerShell automation.

Experience supporting environments with thousands of users across multiple regions.

Experience leading major infrastructure, desktop, VDI, or cloud transformation projects.

Experience with source control, peer review, structured logging, and automation support lifecycle practices.

Strong incident response, problem management, and RCA experience.

Preferred Experience

Citrix Cloud, Microsoft Azure, VMware, or related platform certifications.

Experience in financial services or another highly regulated enterprise environment.

Experience supporting trader, developer, or high-performance virtual desktop use cases.

Behavioral Competencies

Strong ownership mentality with the ability to drive outcomes across organizational boundaries.

Executive-level written and verbal communication skills.

Ability to explain complex technical issues clearly to engineering teams, operations teams, and leadership.

Customer-first mindset with a practical understanding of end user impact.

Strong analytical, troubleshooting, and decision-making skills.

Ability to mentor junior engineers and raise the technical bar of the team.

Comfortable challenging assumptions, identifying weak processes, and proposing better engineering solutions.

Strong documentation discipline, including standards, runbooks, implementation plans, and RCA documentation.

Interview Focus Areas

Final-round candidates should be prepared to discuss real examples of engineering ownership, production troubleshooting, and automation delivery. Interview evaluation should include both technical depth and the candidate's ability to communicate clearly under pressure.

Citrix Cloud and VDI architecture and troubleshooting approach.

PowerShell development standards, module design, error handling, and logging frameworks.

Source control and peer review practices.

Approach to automating recurring operational issues.

Experience improving user experience, logon performance, or platform stability.

RCA methodology and communication during Severity 1 or executive-impacting incidents.

Ability to balance project delivery, operational support, and technical debt reduction.

Submit your resumes to Careers@risamsoft.com / sunil@risamsoft.com