Global Heavy Duty Parts Sales Account Manager

Company Introduction: =========================

Rihm Family Companies is looking for a dedicated person to join our growing team. Our family-owned business is driven by our 4 Es of Doing Business: Effective, Efficient, Equity, and Expansion. We look for exceptional candidates who value our mission.

BENEFITS

WE OFFER:

• VERY COMPETITIVE PAY!
• Generous Personal Time Off Plan (PTO) + Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan + Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training
• Employee Assistance Program
• Company Discounts

Position Summary:

The Global Heavy-Duty Parts Sales Account Manager is primarily an inside sales role responsible for developing, managing, and growing relationships with international customers purchasing heavy-duty truck parts. The role supports customer development and growth through phone, email, system-based selling, research, prospecting, quoting, order coordination, and ongoing account follow-up.

The Global Heavy-Duty Parts Sales Account Manager will identify and research new business opportunities and grow sales and profitability within assigned accounts and markets. The role coordinates with internal teams, suppliers, distributors, and freight forwarders to deliver a high level of customer service.

The ideal candidate brings hands-on heavy-duty truck knowledge gained through technician, parts counter, dealership, or distribution experience, along with a proactive, relationship-focused sales approach and an understanding of global order fulfillment and export logistics. This is a base plus commission eligible position.

Essential Job Functions & Responsibilities:

• Account Development & Sales Growth:

+ Develop and execute account plans to grow heavy-duty parts sales, gross profit, and share of wallet within assigned customers and markets.

+ Research and identify prospective customers, markets, industries, product opportunities, and territories that support profitable growth.

+ Conduct proactive outreach to prospective, inactive, and existing customers through phone, email, and other approved sales channels.

+ Build and maintain a pipeline of prospects, sales opportunities, and quotes. Track the follow-ups and account development activity associated with that pipeline.

• Customer Relationship Management:

+ Build and maintain strong relationships with international customers, serving as the primary point of contact for parts sales needs.

+ Conduct regular customer follow-up and account reviews to understand needs, resolve issues, retain and reactivate accounts, and identify additional sales opportunities.

+ Provide responsive, professional customer service and take ownership of issues involving availability, pricing, shipping, returns, credits, or order discrepancies, coordinating internally and externally to resolve them promptly.

• Quoting, Pricing & Order Management:

+ Prepare accurate and timely quotes, confirm product availability, and communicate pricing, lead times, substitutions, and order status to customers.

+ Enter, monitor, and manage customer orders from initial request through invoicing, shipment, delivery, and post-sale follow-up.

+ Follow up on open quotes, pending orders, and customer inquiries to convert opportunities into sales.

• Global Logistics & Export Coordination:

+ Coordinate with freight forwarders, carriers, customers, and internal teams to support proper packaging, shipping, and delivery of domestic and international orders.

+ Within company procedures, coordinate customer-specific export requirements and ensure export, commercial, and shipping documentation is complete and accurate, including procedures for restricted transactions and international order processing.

• Product Sourcing & Vendor Coordination:

+ Source heavy-duty truck parts through company inventory, OEM channels, distributors, and approved vendors to meet customer requirements.

+ Use multiple sourcing channels and creative problem-solving to locate hard-to-find parts and provide alternative solutions when exact parts are unavailable.

+ Develop and maintain productive supplier and distributor relationships to improve availability, lead times, pricing, and customer solutions.

• Pricing, Margin & Payment Coordination:

+ Manage pricing within established company guidelines and make informed decisions that balance customer competitiveness with profitability.

+ In partnership with Accounting and Credit, coordinate customer payment requirements, including wire transfers, letters of credit, credit terms, deposits, and other approved payment methods.

• Market & Product Knowledge:

+ Maintain current knowledge of heavy-duty truck parts, product updates, cross-references, industry trends, customer needs, and competitive activity.

+ Use market trends, customer buying patterns, and customer insights to recommend new products, stocking opportunities, sourcing strategies, and targeted sales initiatives.

• Sales Performance, Reporting & Administration:

+ Document customer requirements, part number details, pricing decisions, substitutions, and follow-up activity accurately in company systems, and keep account, quote, order, lost sales, and pipeline information current.

+ Monitor sales and gross profit performance and prepare forecasts and reports. Communicate meaningful performance trends, opportunities, and risks to management.

+ Meet or exceed assigned sales, gross profit, and customer growth goals, along with assigned goals for quote follow-up and account development.

• Collaboration & Communication:

+ Collaborate with Parts, Procurement, Accounting, Warehouse, Shipping, Marketing, vendors, distributors, and other Rihm Family Companies teams to deliver complete customer solutions.

+ Participate in company training, customer meetings, trade shows, supplier visits, and other activities that support account growth and business needs.

+ Provide feedback to leadership on process improvements, customer needs, sourcing challenges, and opportunities to improve speed, accuracy, and customer experience.

Attributes & Characteristics:

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• High ethical standards and trustworthy with confidential customer and company information.
• Self-motivated, proactive, and accountable for results, with a customer-service focus and a sense of urgency and follow-through.
• Resourceful problem-solver with the ability to research customer needs, analyze customer and supply-chain challenges, and develop creative alternative solutions when sourcing parts or supporting unique customer requests.
• Strong attention to detail, especially with part numbers, pricing, quotes, documentation, payment terms, and shipping instructions

Required Qualifications:

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• High school diploma or GED required.
• Prior heavy-duty truck, parts, service, dealership, distributor, or related industry experience.
• Ability to work occasional nights or weekends to support customers in different time zones.

Skills:

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• Strong heavy-duty truck parts knowledge and ability to identify, cross-reference, source, and sell parts solutions.
• Proficiency with business systems, CRM tools, and Microsoft Office applications. CDK proficiency is preferred.
• Effective organizational, prioritization, and time management skills to manage multiple customer requests, quotes, orders, and shipments efficiently in a fast-paced sales environment.
• Excellent communication, negotiation, and interpersonal skills across cultures and time zones.

Preferred Qualifications:

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• 3+ years of heavy-duty truck parts sales, account management, or counter experience in a dealership, OEM, distributor, or aftermarket environment. Hands-on experience as a technician, parts counterperson, or service advisor is a plus.
• Experience working with freight forwarders, international shipments, export documentation, and global customers.
• Demonstrated success developing customer relationships and growing sales and gross profit.
• Multilingual capabilities are preferred.
• Valid driver’s license and willingness to travel occasionally for vendor, training, or customer needs, with the possibility of infrequent international travel.
• Bachelor’s degree in business, sales, supply chain, international business, or related field is preferred but not required.

Physical Demands:

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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may on occasion lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception, peripheral vision, and ability to adjust focus.
• The employee is regularly required to use arms, hands, and fingers to feel, grasp, push, pull, or squeeze, and to reach.
• The employee is frequently required to stand, walk, sit, type, talk, and hear.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate. The employee may occasionally be exposed to warehouse, shipping, or service environments with moving equipment, fumes, airborne particles, and elevated noise levels.

This job description is not designed to contain a comprehensive list of tasks, responsibilities, or duties. Rihm Family Companies reserves the right to amend this document to meet legal, business, and organizational requirements as necessary.

Rihm Family Companies is an Equal Opportunity Employer (Minorities/Females/Vets/Disabilities)