Operations Manager (Walden Galleria Buffalo NY)

Operations Manager

Billy Beez is the ultimate indoor play park for kids and kids-at-heart! Our 25,097*sq. ft. play parks offer a variety of features and activities. From slides to sports courts, tunnels to towers, ball blasters to bouncy trampolines, adventure is always right around the corner at Billy Beez.

The Operations Manager ensures that Park and its Employees are following all Policy, Procedure and Legal requirements. Operations Managers stay up-to date on company Standard Operating Procedures and Policies and apply them to their assigned locations’ practices to minimize executional, customer experience, financial and legal risk - in line with our Mission Statement,

Safe, Secure, Clean and Fun environment for All Ages

In the absence of the Senior Venue Manager, functioning as direct corporate liaison the Operations Manager:

· Oversees all aspect of the day-to-day operations and execution standards of the Park

· Completes daily and weekly audits to monitor adherence to policies and procedures

· Evaluates team members’ knowledge, educates them on work related policies and procedures

· Immediately corrects and improves areas of the business that do not meet company standards and legal requirements

Areas of Responsibility: (include but not limited to)

· Revenue Generation / Budget Accountability

· Brand Policy and Procedure Compliance

· Labor Law Compliance

· Safety / Security / Facility Cleanliness Standards

· Customer Experience / Brand Representation Standards

· Employee Behavior / Customer Service Standards

· Event Execution Standards etc.

Job Requirements: 2-4 years of relevant experience

· Management and Leadership

· Operational Excellence

· Payroll and HR Management

· Facility Management

· Customer Service Excellence

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Management & Leadership: 3 years (Required)
• Recruitment, Staff Training and Performance Management: 3 years (Required)
• Operational Excellence: 3 years (Required)
• Customer Service Excellence: 3 years (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person