Operations Manager

Job Summary

We are seeking a dynamic and energetic Hotel Operations Manager to lead the daily operations of our hospitality establishment. In this pivotal role, you will oversee all facets of hotel management, ensuring exceptional guest experiences, efficient staff supervision, and smooth operational workflows.

Your leadership will drive revenue growth, uphold high standards of customer service, and foster a welcoming environment for guests and team members alike. This is an exciting opportunity for a motivated hospitality professional eager to make a positive impact in a vibrant resort setting.

Duties

• Oversee daily hotel operations, including front desk activities, guest services, housekeeping, maintenance, and food & beverage departments
• Lead and supervise hotel staff, providing coaching, training, and performance evaluations to ensure high standards of service and teamwork
• Manage guest relations by addressing inquiries, resolving issues promptly, and ensuring overall guest satisfaction
• Implement revenue management strategies to maximize occupancy rates and optimize profitability
• Coordinate with human resources on staffing needs, scheduling, and employee development initiatives
• Oversee budgeting processes, expense control, and financial reporting to maintain operational efficiency
• Ensure compliance with safety regulations, hotel policies, and industry standards such as night audit procedures and multi-line phone system protocols

Requirements

• Proven supervising experience in hotel or resort management with a strong background in hospitality operations
• Extensive knowledge of hotel management practices including guest services, revenue management, and human resources
• Excellent customer service skills with the ability to handle diverse guest needs in a multilingual or bilingual environment
• Strong leadership qualities with the ability to motivate teams and foster a positive work culture
• Familiarity with front desk operations, night audit procedures, and multi-line phone systems with proper phone etiquette
• Experience in budgeting, financial analysis, and resource allocation within a hospitality setting
• Ability to communicate effectively across different languages; multilingual skills are highly desirable
• Prior hotel or resort experience is essential; hospitality management certifications are a plus

Join us in creating memorable experiences for our guests while leading a passionate team dedicated to excellence. We value energetic leaders who thrive on delivering outstanding service in a fast-paced environment!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Work Location: In person