Account Manager

Company Overview

Reliable Delivery has served customers since 1971. Associates work in supportive teams, with opportunities for professional development and career growth.

Job Overview

As an Account Manager, you’ll build strong business-to-business (B2B) relationships, understand client needs, and guide customers toward solutions through consultative selling. The primary role of the Account manager is to maintain and grow long-term relationships with clients assigned to them. To drive retention, satisfaction, and revenue.

To act as the primary contact for client and manage day-to-day communication. Address and rectify any issues, problems or concerns.

Responsibilities

• Manage client relationships through clear, consistent client communication and responsive customer service.
• Use outbound calling and warm calling to connect with customer contacts; apply phone communication skills to identify needs.
• Rectify all customer concerns/issues.
• Primary point of contact for customers needs, concerns, issues.

Your impact

By matching client needs with relevant solutions, you help customers make informed decisions and support lasting business relationships.

If you're a team player who thrives in a collaborative environment and enjoys customer-facing responsibilities, we’d love to hear from you.

Job Type

Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance
• Bonus opportunities available

Education:

• Bachelor's (Requested)

Experience:

• 5–8+ years of experience in customer service and/or account management.
• Direct experience managing customer relationships
• Strong computer skills
• Demonstrated understanding of logistics processes
• Proven ability to manage multiple programs and priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Excel and data analysis.

Pay: $50,000.00 - $60,000.00 per year

Work Location: In person