IT Business Analyst - Grapevine, TX

Company Overview

Headquartered in Grapevine, Texas, with a footprint covering the Americas, Europe, and Asia Pacific, Reconext delivers value to customers through innovative aftermarket device services and reverse supply chain solutions. We support industry-leading OEMs, cable, satellite, and mobile device operators, retailers, insurers, and other enterprises.

With four decades of experience, we work closely with our customers to meet sustainability goals by delivering aftermarket solutions that optimize the value of returned electronic devices, with the goal of 100% reuse of all materials.

Position Summary

The IT Business Analyst works closely with program and project managers to understand, document, and validate customer business requirements and communicate these to IT Project Managers, Developers, and other team members as required.

The IT Business Analyst will develop knowledge of the business and the applications that support it. This position will also assist with application setup and configuration tasks and provide support to end users as required.

This is an on-site position based in Grapevine, Texas, requiring regular in-person attendance at the designated work location.

Responsibilities/Duties

• Collect and document business requirements through interviews, workshops, site visits, task analysis, and workflow analysis.
• Review business requirements documents provided by Operations to ensure requirements are complete and concise.
• Model business requirements and translate them into application and operational requirements (grooming).
• Create and document functional requirements, including business processes and workflows.
• Assist in ensuring requirements grooming is completed for upcoming development tasks prior to the beginning of sprints.
• Develop an understanding of how IT systems operate and interact with each other, including their capabilities and limitations.
• Work with other Business Analysts in the region to develop processes that support business requirements.
• Work hands-on with IT applications, assisting with setup and configuration tasks and using SQL and other tools to query, analyze, and extract information from systems.
• Work with Operations Analysts and Engineering to identify areas for process and system improvement.
• Provide 1st and 2nd level application support for questions and issues, escalating complex issues as needed.
• Assist in troubleshooting application issues by reviewing system behavior, data, and error messages.
• Assist with functional testing and User Acceptance Testing (UAT) to validate system changes against business requirements.
• Train end users and other IT staff as needed.

Education and Experience

• Bachelor's degree in Computer Science, Information Technology, Business Information Systems, or equivalent education and/or experience.
• Minimum 2 years of experience in IT Support, Business Analysis, Application Support, Software Testing, or a related technical field.
• Exposure to SQL, application troubleshooting, or business requirements documentation.

Qualifications/Skills

• Strong organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills.
• SQL and relational databases.
• General understanding of software applications and business processes.
• Strong technical aptitude, curiosity, and willingness to learn new systems and technologies.
• Ability to work collaboratively with business and technical teams.
• Ability to adapt to changing priorities and support company initiatives.

EOE, including disability/vets; All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.