Global Air Operations Analyst

Job description:

At RCS Logistics, we’re a privately owned, high-growth international logistics provider that takes tremendous pride in creating an awesome culture and environment for our team members! We are seeking an individual with multi-year experience in Air transportation and logistics or supply chain related fields.

We provide comprehensive training in all aspects of the role where you'll work directly with our air freight customers, sales, key account management and our offices across the globe. As an Air Operations Analyst, you’ll be involved in every aspect of the international supply chain supporting Fortune 500 customers Air transportation needs.

*This position is based in Inglewood, CA and is a full time 5 days/week (M-F) in office position.

Responsibilities:

• Oversee & manage all aspects of the air freight shipping process for your assigned customers to ensure an outstanding customer experience, including: origin booking, documentation, shipment tracking, issue resolution, delivery.
• Partner with internal departments such as: Sales, Account Management, Procurement, Product Management to ensure the organization is meeting all customer expectations for air freight shipments, as well as internal KPI's & financial
• Provide outstanding communication and customer service to both external (Customers) and internal stakeholders (Global Offices, Internal Departments, Carriers/Providers)
• Receive, review, and process import documentation from customers (importers/exporters) and RCS offices worldwide, including but not limited to: Seaway Bills, Manifests, AMS, Customs requirements, etc.
• Ensure air freight KPI’s & Financials are monitored and we meet or exceed goals for all customer accounts. Provide proactive communication and solutions for KPI’s in jeopardy of not meeting goals.
• Work with Brokerage department and/or external brokerage firms to obtain Customs and/or other Government Releases required for timely shipment execution
• Arrange delivery with subcontractors and make appointments if required for delivery
• Ensure accurate and timely billing, as well as customer compliance with required payment terms
• Adhere to all company policies, procedures, and guidelines, such as the Code of Conduct, assigned work schedules, and attendance requirements.
• Perform other duties as assigned.

Required Qualifications & Skills:

• College Degree in logistics, supply chain or related field
• Minimum 2 years of Air transportation experience
• Strong organizational skills with a high degree of attention to detail
• Strong ability to multi-task in a fast paced environment and maintain a high level of data accuracy
• High degree of accountability for delivering results
• Excellent communication and interpersonal skills—collaborative, team player
• Ability to develop strong relationships with customers
• Ability to deliver comprehensive solutions to resolve customer concerns

Industry:

• Transportation, Logistics, Supply Chain

Position Type:

• Full-Time/ In Office