Infrastructure Solutions Architect

Infrastructure Architect

Redwood City, CA -3 days onsite

Full-Time Position

Key Responsibilities

• Own the target-state infrastructure architecture across cloud, virtualization, Linux, storage/backup, identity, network, endpoint management, and SaaS collaboration platforms for the account
• Set architecture standards and design patterns that individual tower engineers (Cloud, Windows/Linux, Storage & Backup, Network, IAM) build to, ensuring cross-tower consistency and no conflicting designs
• Review and approve high-risk/high-impact changes at the Change Advisory Board from an architectural risk perspective, partnering with the Change & Configuration Management lead
• Act as the design-authority escalation point for Major Incidents and Problem Management where root cause sits at an architecture/design level rather than a single component
• Lead capacity and scalability planning across the estate, reconciling SOW-committed baselines (such as VM counts and the ~50TB backup estate) against actual deployed footprint and growth trends
• Define the reference architecture for identity (Okta plus Active Directory/Entra ID), ensuring SSO, lifecycle, and conditional access design is coherent across both platforms
• Own the technical design for one-time/project engagements that intersect multiple towers, such as the AWS Connect IVR deployment, ensuring the delivered solution fits the long-term architecture rather than becoming a one-off outlier
• Partner with the ServiceNow ITSM Administrator and Service Management Leads to ensure CMDB, Incident, Problem, Change, Knowledge, and Service Request processes are architecturally sound and reflect the real environment
• Produce and maintain architecture documentation — reference diagrams, standards, and decision records — for the account
• Represent the technical architecture in account governance (Weekly/Monthly Service Reviews) and customer-facing technical discussions