Operations Manager

Operations Manager

Pay: $30.10 per hour

Location: 7 S 5th Ave, Yakima, WA 98902

Job Type: Full-time

Schedule: Monday through Friday, 9:00 AM to 6:00 PM or optional 8:30-5:30

Work Location: In person

Job Description

Quality Cleaning is seeking a highly organized, detail-oriented, and motivated Operatrions Manager to join our team in Yakima, Washington.

This position plays an important role in supporting the financial, administrative, and compliance operations of the company. The ideal candidate is someone who takes ownership of their responsibilities, maintains a high level of accuracy, communicates effectively, and can manage multiple priorities in a fast-paced office environment.

The Operations Manager will oversee daily administrative and financial processes, including accounts receivable, accounts payable, invoicing, payroll administration, safety documentation, regulatory compliance, and reporting. This position will also work closely with director-level leadership to support company operations, improve processes, and maintain organizational standards.

Key ResponsibilitiesAccounts Receivable, Billing & Collections

• Manage accounts receivable processes, including customer invoicing, payment tracking, and account reconciliation.
• Monitor outstanding balances and proactively follow up on past-due accounts.
• Communicate professionally with clients regarding invoices, billing questions, payment discrepancies, and outstanding balances.
• Maintain accurate customer billing information and financial records.
• Identify and resolve billing discrepancies in a timely manner.
• Prepare accounts receivable reports and provide regular updates to leadership.

Accounts Payable

• Process vendor invoices and coordinate timely payments.
• Review invoices for accuracy and ensure proper documentation and approvals.
• Maintain organized accounts payable records and supporting documentation.
• Communicate with vendors to resolve billing questions or discrepancies.
• Assist with expense tracking, payment reconciliation, and financial reporting.

Payroll & Administrative Compliance

• Assist with payroll preparation, verification, and processing.
• Review employee time records, overtime, and payroll-related discrepancies.
• Maintain accurate employee records and required employment documentation.
• Ensure administrative paperwork is completed accurately and within established deadlines.
• Assist with internal audits and compliance reviews.
• Help maintain compliance with applicable federal, state, and local employment regulations.
• Identify documentation errors or missing information and coordinate necessary corrections.

Workplace Safety & Risk Management

• Coordinate workplace injury reporting and maintain accurate incident documentation.
• Assist with workers' compensation paperwork and related administrative processes.
• Track workplace incidents, safety concerns, and required follow-up actions.
• Support company safety policies, procedures, and regulatory compliance.
• Assist with identifying potential workplace risks and opportunities to reduce incidents and liability.
• Maintain organized safety records and assist with compliance audits.
• Coordinate with leadership to ensure workplace incidents and safety concerns are addressed promptly.

Leadership & Operational

Support

• Assist director-level leadership with administrative tasks, reporting, and special projects.
• Prepare and maintain Excel spreadsheets, Word documents, PowerPoint presentations, and operational reports.
• Compile and organize information to support management decisions.
• Monitor deadlines and ensure assigned projects and administrative tasks are completed on time.
• Assist with improving office procedures, documentation systems, and operational efficiency.
• Communicate with managers and supervisors to collect information, resolve administrative issues, and maintain consistent processes.
• Support internal reporting and tracking of company performance metrics.

General Office Management

• Maintain organized electronic and physical filing systems.
• Oversee routine office administrative functions and documentation.
• Respond professionally to internal and external communications.
• Coordinate office supply needs and basic administrative resources.
• Maintain confidentiality when handling employee, client, and financial information.
• Help ensure daily office operations run efficiently and accurately.

Qualifications & Requirements

• Fluent in English and Spanish, including the ability to speak, read, and write in both languages.
• Previous experience in office management, administrative coordination, accounting support, or a related position.
• Experience with accounts receivable, accounts payable, invoicing, or payroll administration preferred.
• Proficiency in Microsoft Office, particularly Excel, and Word.
• Strong organizational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple responsibilities, prioritize effectively, and meet deadlines.
• Strong problem-solving and decision-making abilities.
• Ability to work independently while collaborating with management and other departments.
• Ability to handle confidential financial and personnel information professionally.
• Familiarity with workplace safety documentation, employment regulations, or compliance procedures is a plus.

Skills & Abilities

Successful candidates should demonstrate:

• A high level of accuracy when handling financial records, payroll, and company documentation.
• Strong follow-through and accountability for assigned responsibilities.
• Professional communication with clients, vendors, employees, and leadership.
• The ability to identify issues and proactively work toward solutions.
• Excellent time management and the ability to adapt to changing priorities.
• Confidence working with spreadsheets, reports, and administrative systems.
• A commitment to maintaining company standards, reducing risks, and improving processes.

Working Conditions & Physical Requirements

• Ability to work in an office environment for extended periods.
• Frequent use of computers, telephones, and other office equipment.
• Ability to occasionally lift office supplies and materials weighing up to 50 pounds.
• Ability to manage multiple tasks and deadlines throughout the workday.

Compensation & Benefits

Pay: $30.10 per hour

Benefits include:

• Health insurance
• Paid time off (5 weeks)
• Company-provided cell phone
• Company-provided laptop
• Opportunities for professional growth and advancement

Location: 7 S 5th Ave, Yakima, WA 98902

Language Requirement: Fluency in English and Spanish is required.

Position Type

Full-time, in person.

Join Our Team

At Quality Cleaning, we value individuals who take pride in their work, demonstrate accountability, and contribute to the success of the organization. This position offers the opportunity to work closely with company leadership, play an important role in daily business operations, and grow within an established company.

If you are organized, dependable, detail-oriented, and enjoy taking ownership of your responsibilities, we encourage you to apply.

Pay: $30.10 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person