Customer Service Representative

Company Description Prime Waste Solutions LLC is a waste management company headquartered at 13831 Northwest Freeway, Suite 440, in Houston, Texas. The organization serves local businesses and communities with practical, reliable waste solutions and responsive customer support. Team members work in a professional office environment that supports collaboration and continuous improvement.

As a growing company, Prime Waste Solutions values dependable individuals who are committed to service quality and operational efficiency. Joining the team offers the opportunity to contribute directly to a cleaner, better-managed environment for clients and the community. Role Description This is a full-time, on-site Customer Service Representative role based in Houston, TX.

The Customer Service Representative will handle incoming and outgoing calls, emails, and inquiries from customers, providing accurate information about services, schedules, billing, and account status. The role includes resolving service issues, documenting interactions in customer systems, and coordinating with operations and dispatch teams to address pickup and service requests.

The representative will update customer records, process orders and changes, and follow up to ensure satisfaction and timely resolution. Daily responsibilities also include adhering to established procedures, meeting performance targets, and contributing to a positive, professional customer experience.

Qualifications

• Strong customer-facing skills in Customer Service and Customer Support.
• Ability to maintain high Customer Satisfaction and deliver a positive Customer Experience.
• Experience working as Customer Service Representatives or in similar contact center or office-based roles.
• Clear and professional verbal and written communication skills.
• Proficiency with basic computer applications, CRM systems, or call center software.
• High attention to detail, reliability, and ability to manage multiple inquiries simultaneously.
• Comfort working on-site in a fast-paced environment and collaborating with cross-functional teams.
• High school diploma or equivalent required; additional education or experience in customer service or waste management is beneficial.