Relocation Customer Support Specialist

Relocation Customer

Support Specialist

Company: Preowned Auto Logistics (PAL) Job Type: Full-Time Schedule: Tuesday–Friday, 8:30 AM–6:00 PM; Saturday, 9:00 AM–3:00 PM Pay: $25.00–$28.00 per hour

About Us

Preowned Auto Logistics (PAL) is a national automotive transportation company with over 25 years of experience providing vehicle shipping services to dealerships, auctions, rental companies, and private customers. We are committed to delivering exceptional customer service and reliable transportation solutions.

About the Role

We are seeking a motivated, organized, and customer-focused Relocation Customer Support Specialist to coordinate relocation orders and ensure a seamless experience for both customers and corporate clients.

This role serves as a key point of contact between individual customers, corporate account representatives, and internal teams. The specialist is responsible for coordinating logistics, communicating order status, providing timely updates, and resolving service-related issues throughout the relocation process.

The ideal candidate has excellent communication and organizational skills, can manage multiple orders simultaneously, and is comfortable working with both individual customers and corporate representatives in a fast-paced environment.

Responsibilities

• Customer Coordination: Communicate directly with customers to coordinate relocation orders, confirm scheduling details, provide updates, and answer questions throughout the process.
• Corporate Client Communication: Interface with corporate clients to provide timely updates regarding their customers’ orders, relocation progress, scheduling, and any changes or delays.
• Order Management: Monitor relocation orders from initiation through completion, ensuring accurate information, timely follow-ups, and clear communication at every stage.
• Liaison Between Parties: Serve as the primary point of contact between customers, corporate account representatives, and internal departments to ensure a smooth relocation experience.
• Issue Resolution: Address customer and corporate client questions, concerns, and service-related issues while working collaboratively with internal teams to find effective solutions.
• Communication Management: Respond to inquiries by phone, email, and other communication channels in a professional and timely manner.
• Recordkeeping: Maintain accurate order details, customer information, account updates, and communication logs in company systems.
• Relationship Building: Establish and maintain positive working relationships with customers and corporate account representatives.
• Proactive Updates: Identify potential delays or service issues and communicate changes promptly to all relevant parties.
• Customer Satisfaction: Help ensure each relocation is handled efficiently, professionally, and with a strong focus on customer service.

Qualifications

• Minimum of one year of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Comfortable using computers, email, and customer management systems.
• Ability to work independently and collaboratively as part of a team.
• Strong problem-solving skills and a customer-focused mindset.
• Previous experience in automotive transportation, logistics, or relocation services is a plus.

What We’re Looking For

• We are looking for someone who takes pride in providing excellent customer service, enjoys problem-solving, and can effectively manage multiple priorities. The ideal candidate will be proactive, detail-oriented, and comfortable communicating with both individual customers and corporate clients to ensure every relocation order is handled smoothly from start to finish.

Pay: $25.00 - $28.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Work Location: Remote